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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 107206929
Report Date: 09/22/2026
Date Signed: 09/22/2026 04:35:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/22/2025 and conducted by Evaluator Katie Brown
PUBLIC
COMPLAINT CONTROL NUMBER: 24-AS-20250922132045
FACILITY NAME:PAINTBRUSH ASSISTED LIVING AND MEMORY CAREFACILITY NUMBER:
107206929
ADMINISTRATOR:EDWARDS, DEANNEFACILITY TYPE:
740
ADDRESS:4356 W ASHLAN AVETELEPHONE:
(559) 275-2000
CITY:FRESNOSTATE: CAZIP CODE:
93722
CAPACITY:110CENSUS: DATE:
09/22/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Kippie CastronovoTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff do not ensure the residents pendent system is properly operating
Staff are not providing adequate care and supervision
Staff are not meeting the needs and services for the residents
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Katie Brown arrived unannounced to conduct a subsequent complaint visit. LPA met with and explained the reason for the visit with Administrator (AD) Kippie Castronovo. During the visit, LPA conducted record reviews and staff interviews. LPA met with AD to discuss the complaint allegations and LPA delivered findings.

The department investigated the allegations above. The facility experienced a power outage 9/19/25 which caused a pendent system failure. The facility began the process of replacing the system right away. Per Administrator interview and documentation provided, the new system was fully in place and in use 10/1/25.

For the allegations, Staff are not providing adequate care and supervision and Staff are not meeting the needs and services for the residents, interviews were unable to determine if the staff met the needs of the

See LIC9099C for continuation of this report
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Shawna Doucette
LICENSING EVALUATOR NAME: Katie Brown
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20250922132045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: PAINTBRUSH ASSISTED LIVING AND MEMORY CARE
FACILITY NUMBER: 107206929
VISIT DATE: 09/22/2026
NARRATIVE
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residents or adequate care and supervision was provided due not being able to confirm the time frame of the noted situations which occurred. Residents were not able to use their call pendants due to a power outage causing the pendent system to need replacement.

Based on interview, observation and record review the above allegation is UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur.

There were no citations issued. An exit interview was conducted and a copy of this report was provided.

SUPERVISORS NAME: Shawna Doucette
LICENSING EVALUATOR NAME: Katie Brown
LICENSING EVALUATOR SIGNATURE:

DATE: 09/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/22/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2