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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 107208838
Report Date: 03/29/2021
Date Signed: 03/30/2021 03:18:28 PM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/06/2020 and conducted by Evaluator Mary Garza
COMPLAINT CONTROL NUMBER: 24-AS-20200706145524
FACILITY NAME:MAGNOLIA CROSSINGFACILITY NUMBER:
107208838
ADMINISTRATOR:RANCOUR, MANDYFACILITY TYPE:
740
ADDRESS:32 W SIERRA AVETELEPHONE:
(559) 765-4916
CITY:CLOVISSTATE: CAZIP CODE:
93612
CAPACITY:60CENSUS: 36DATE:
03/29/2021
UNANNOUNCEDTIME BEGAN:
02:39 PM
MET WITH:Administrator, Frances HernandezTIME COMPLETED:
04:48 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility floors are dirty.
Resident bathroom is dirty.
Food service is inadequate.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 3/29/2021 Licensing Program Analyst (LPA) M. Garza conducted complaint investigation visit with the facility via tele-confrence to discuss complaint findings. Due to COVID 19 and pre-cautionary measures LPA identified self and discussed the purpose of the call with Administrator, Frances Hernandez. Allegation was reviewed with Frances.

This agency has investigated the complaint with the above allegations. We have found that the complaint was UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. Exit interview completed and appeal rights given.

A copy of the complaint investigation report was sent via email for signature. A delivery and read receipt were sent to serve as confirmation of reciept.
Unfounded
Estimated Days of Completion:
SUPERVISOR'S NAME: Melinda HoffmannTELEPHONE: (559) 650-7914
LICENSING EVALUATOR NAME: Mary GarzaTELEPHONE: (559) 365-9009
LICENSING EVALUATOR SIGNATURE:

DATE: 03/29/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/29/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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