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13 | On this date, Licensing Program Analyst(LPA) D. Ayers arrived at the facility unannounced to deliver complaint findings. LPA met with Beronica Galindo - Business Office Manager and announced the purpose of the visit.
During the course of the investigation, the Department conducted interviews, reviewed records, and conducted facility inspections. Based off of interviews and records reviewed, the facility has appropriate systems in place for staff to follow in order to ensure residents are fed. Care plans inform staff which residents require assistance being fed. Meals are delivered to residents who are unable to come to the dining areas. Facility staff stated that residents are always fed. Facility staff stated they regularly check and monitor residents to ensure those with diapers are clean and changed. Facility documents hourly checks conducted by staff. The above allegations are unsubstantiated. Exit interview conducted. A copy of the report was provided to the licensee via email. |