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13 | On 8/04/2026, Licensing Program Analyst (LPA) M. Medina conducted an unannounced subsequent complaint visit. LPA arrived, stated purpose of visit, and allowed entrance to facility, Administrator, Donna Hurley was not available to meet with LPA during today's visit, LPA met with Health Services Director, Alexis Martin
During the subsequent visit, LPA conducted additional interviews and received additional documentation. Based on LPA review of documentation and interviews conducted, family for Resident 1 (R1) did receive a refund but payment was rendered on 7/15/2026. This date of payment was approximately six (6) months after R1 passed away and their personal belongings were packed by facility. Interviews indicated that payment was rendered by facility two times but was sent to incorrect addresses on file and the third time a check was mailed never cashed.
Based on information gathered, interviews and record review the above allegation is UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
No deficiencies cited.
Exit interview conducted and a copy of report provided to Administrator for facility records. |