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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 107209303
Report Date: 06/03/2025
Date Signed: 06/03/2025 02:07:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/10/2025 and conducted by Evaluator Martin Vega
COMPLAINT CONTROL NUMBER: 24-AS-20250310101556
FACILITY NAME:PSALMS 23 LOVING CARE RESIDENTIAL 3FACILITY NUMBER:
107209303
ADMINISTRATOR:COOLEY, I'ISHAFACILITY TYPE:
735
ADDRESS:441 W ALLUVIAL AVETELEPHONE:
(559) 270-3822
CITY:PINEDALESTATE: CAZIP CODE:
93650
CAPACITY:4CENSUS: 2DATE:
06/03/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Licensee/Administrator I’isha Cooley via telephoneTIME COMPLETED:
11:40 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff is verbally aggressive with residents
Staff is incompetent - drinking on the job
Staff withhold funds from resident
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 06/03/25 LPA M Vega conducted complaint investigation. Arrived unannounced to facility.
LPA met with (Staff 1) S1 and stated the purpose of the visit. S1 contacted administrator, administrator was not able to attend, however gave permission for staff (S1) to sign report.

During the visit, LPA conducted interviews and toured the facility. LPA reviewed and obtained information from R1's facility file.

The Department has investigated the complaint alleging: Staff is verbally aggressive with residents,
Staff is incompetent - drinking on the job and Staff withhold funds from resident. Based on interviews and R1 documentation recieved. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegations are UNSUBSTANTIATED. A Copy of report given and emailed to I'Isha Cooley per licensee request.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Martin Vega
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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