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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 107209341
Report Date: 07/08/2026
Date Signed: 07/08/2026 04:13:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/07/2026 and conducted by Evaluator Mai Yang
PUBLIC
COMPLAINT CONTROL NUMBER: 24-AS-20260707082719
FACILITY NAME:GOLDRIDGE HOME LLCFACILITY NUMBER:
107209341
ADMINISTRATOR:RIEMER, ROSEMARIE H.FACILITY TYPE:
740
ADDRESS:2145 GOLDRIDGE STTELEPHONE:
(559) 620-7110
CITY:SELMASTATE: CAZIP CODE:
93662
CAPACITY:6CENSUS: 5DATE:
07/08/2026
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Administrator Rosemarie Riemer and Licensee Rosario Ramos TIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff handled resident in a rough manner.
Staff yelled at resident.
INVESTIGATION FINDINGS:
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On 07/08/26, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct initial complaint visit and deliver findings on the above allegations. LPA introduced self, stated the purpose of the visit, and met with Staff Teopista “Faye” Garcia Gasapos. Administrator (A1) Rosemarie Riemer and Licensee Rosario Ramos was called and arrived later during visit. During the course of the investigation, the department received evidence, conducted interviews, and toured the facility.

During the course of the investigation, the department received video surveillance footage and conducted interviews. A1 yelled at R1 and pointed A1’s finger in R1’s face. As R1 was walking away A1 pulled R1’s shirt and hit R1 on the arm. Based on observation and interviews conducted, observation, and evidence received, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. A deficiency is being cited on the attached Lic 9099D in accordance to California Code of Regulations, Title 22, Division 6. An exit interview was conducted. A copy of this report and appeal rights was provided to the Licensee whose signature on this report confirms receipt of this report.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Mai Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20260707082719
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SIERRA CASCADE AC/SC, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: GOLDRIDGE HOME LLC
FACILITY NUMBER: 107209341
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/08/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/09/2026
Section Cited
CCR
87468.1(a)(1)
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87468.1 (a)(1) To be accorded dignity in their personal relationships with staff, residents, and other persons.

This requirement is not met as evidenced by:
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Licensee and Administrator stated regulations will be reviewed. A written statement stating licensee have read, reviewed, and understood the personal rights regulations shall be submitted to Fresno CCL by 07/09/26.
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Based on surveillance camera videos, A1 yelled at R1 and pointed A1’s finger in R1’s face. As R1 was walking away A1 pulled R1’s shirt and hit R1 on the arm, which poses/posed an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: See Moua
LICENSING EVALUATOR NAME: Mai Yang
LICENSING EVALUATOR SIGNATURE:

DATE: 07/08/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/08/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2