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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 107209375
Report Date: 02/11/2025
Date Signed: 02/11/2025 02:35:35 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/30/2024 and conducted by Evaluator Martin Vega
COMPLAINT CONTROL NUMBER: 24-AS-20240830113453
FACILITY NAME:A PLACE CALLED HOME: THE CASTILLOFACILITY NUMBER:
107209375
ADMINISTRATOR:MURCHISON, DAVID BFACILITY TYPE:
740
ADDRESS:1817 N LOCAN AVETELEPHONE:
(559) 213-7251
CITY:CLOVISSTATE: CAZIP CODE:
93619
CAPACITY:10CENSUS: 8DATE:
02/11/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Administrator - David MurchisonTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff member physically abused resident in care.
Staff are chemically restraining resident(s) in care.
INVESTIGATION FINDINGS:
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On 02/11/2025 at 1:00 PM, Licensing Program Analyst (LPA) met with Administrator - David Murchison to
deliver the findings for the above allegations.

The department received a complaint on 08/30/2024 alleging that, Staff member physically abused resident in care. And Staff are chemically restraining resident(s) in care. During the investigation, LPA interviewed Responsible party of Resident 1 (R1). Conducted interviews with R2 and R3. During the course of this investigation facility files were reviewed. It was determined that facility does provide activities to residents, food quality is not poor and there is recorded adequate food supply at the facility.

Continuation on LIC 9099C

Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Martin Vega
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/30/2024 and conducted by Evaluator Martin Vega
COMPLAINT CONTROL NUMBER: 24-AS-20240830113453

FACILITY NAME:A PLACE CALLED HOME: THE CASTILLOFACILITY NUMBER:
107209375
ADMINISTRATOR:MURCHISON, DAVID BFACILITY TYPE:
740
ADDRESS:1817 N LOCAN AVETELEPHONE:
(559) 213-7251
CITY:CLOVISSTATE: CAZIP CODE:
93619
CAPACITY:10CENSUS: 8DATE:
02/11/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Administrator - David MurchisonTIME COMPLETED:
03:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not report incident involving resident in care as necessary.
Licensee is not prominently posting required information in areas accessible to residents, representatives, and the public.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 02/11/2025 at 1:00 PM, Licensing Program Analyst (LPA) Martin Vega met with Administrator - David Murchison to conduct an investigation and deliver the findings for the above allegation.
The department received a complaint on 08/30/2024 alleging that Staff did not report incident involving resident in care as necessary and Licensee is not prominently posting required information in areas accessible to residents, representatives, and the public. During the investigation, LPA conducted an inspection of the facility, and conducted interview with staff, Staff demonstrated the process for submitting faxes to CCLD. Required postings are prominently posted to the right hand side after entering facility.


Continuation on LIC 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Martin Vega
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 24-AS-20240830113453
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: A PLACE CALLED HOME: THE CASTILLO
FACILITY NUMBER: 107209375
VISIT DATE: 02/11/2025
NARRATIVE
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Based on LPAs observations and interviews which were conducted Staff 1 of 3 and record review(s), Interviewed staff, conclusion was Staff was able to demonstrate correct actions when submitting forms to CCLD. Postings Posted on wall to the right of the entry way. Therefore allegations, that Staff did not report incident involving resident in care as necessary and Licensee is not prominently posting required information in areas accessible to residents, representatives, and the public., is unsubstantiated.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.
An exit interview was conducted where a copy of this report was provided.
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Martin Vega
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 24-AS-20240830113453
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: A PLACE CALLED HOME: THE CASTILLO
FACILITY NUMBER: 107209375
VISIT DATE: 02/11/2025
NARRATIVE
1
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3
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5
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This agency has investigated the complaint alleging: Staff member physically abused resident in care. And Staff are chemically restraining resident(s) in care and We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis therefore we have dismissed the complaint. There were no citations issued during this visit and exit interview was conducted.

A copy of this report was provided to Administrator for facility records.
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Martin Vega
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4