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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 107209606
Report Date: 07/03/2026
Date Signed: 07/03/2026 04:10:17 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/25/2026 and conducted by Evaluator Jacques Leffall
COMPLAINT CONTROL NUMBER: 24-AS-20260625143331
FACILITY NAME:NORWICH ELDER CARE, LLC.FACILITY NUMBER:
107209606
ADMINISTRATOR:ARAGON, LEILANIFACILITY TYPE:
740
ADDRESS:2963 E NORWICH AVETELEPHONE:
(925) 922-4561
CITY:FRESNOSTATE: CAZIP CODE:
93726
CAPACITY:6CENSUS: 2DATE:
07/03/2026
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:TIME COMPLETED:
04:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not ensure that the facility maintains a working telephone at all times
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 7/3/26 at 11:00 pm Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Staff (S1) Glen Bilog who arrived at the facility at 4:00pm.

The Department conducted interviews with staff. LPA attempted to contact RP. RP was not available. LPA left a message via voicemail. RP did not return LPA's call. LPA called facility phone and took a photo. Facility phone is operational.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unfounded. No deficiencies were issued.

Exit interview conducted. A copy of this report was distributed to Staff which confirms signature of this report.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: See Moua
LICENSING EVALUATOR NAME: Jacques Leffall
LICENSING EVALUATOR SIGNATURE:

DATE: 07/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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