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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 115400539
Report Date: 05/06/2025
Date Signed: 05/06/2025 12:05:44 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2025 and conducted by Evaluator Kayla Danielson
COMPLAINT CONTROL NUMBER: 13-CC-20250312092529
FACILITY NAME:STAFFORD, REBECCA FAMILY DAY CAREFACILITY NUMBER:
115400539
ADMINISTRATOR:STAFFORD, REBECCAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 934-5813
CITY:WILLOWSSTATE: CAZIP CODE:
95988
CAPACITY:14CENSUS: 3DATE:
05/06/2025
UNANNOUNCEDTIME BEGAN:
10:51 AM
MET WITH:Rebecca StaffordTIME COMPLETED:
12:09 PM
ALLEGATION(S):
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Licensee does not keep the home clean and orderly.
INVESTIGATION FINDINGS:
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On May 6, 2025 at 10:51am, Licensing Program Analyst (LPA) Kayla Danielson conducted an unannounced complaint inspection and met with licensee Rebecca Stafford. It was alleged that licensee does not keep the home clean and orderly, specifically that the home is cluttered inside and out, there are boxes and trash in the front outside walkway, there are items stacked to the top of the walls, and dining table to stacked with items.

The licensee was interviewed on 03/20/2025 at 03:10pm and denied the allegation. The licensee explained that each person has their own version of clean and orderly. The licensee disagreed with home not being in a clean and orderly state.

3 Children were interviewed on 03/20/2025 1 out of 3 children stated they think the house is messy and not always clean.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Kayla Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 13-CC-20250312092529
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STAFFORD, REBECCA FAMILY DAY CARE
FACILITY NUMBER: 115400539
VISIT DATE: 05/06/2025
NARRATIVE
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7 Parents were interviewed on 03/28/2025 and 04/21/2025 and 5 out of the 7 parents stated the home is cluttered with stacks of random things everywhere. 3 out of the 7 parents believe the home to dirty, needing improvement. Specifically, that the clutter inside and outside of the home could be organized and gone through and that out front the trash and debris leading up to the home could be cleaned up to be more welcoming.

An additional witness (W1) was interviewed on 03/28/2025 and stated they have observed excess clutter in the home crowding the space used for daycare children.

During the inspection conducted at the facility on 03/20/2025 several areas throughout the home, accessible to children were observed in a state that does not meet a standard of clean and orderly - which requires that areas within the home, accessible to children be clean, orderly, and free of hazards whenever daycare children are present. Specifically, the counter tops used to prepare food for children were scattered with miscellaneous items with no apparent system of organization, further impeding onto food preparation and cooking surfaces making the areas unusable for their intended purposes. The stove surface and floors were heavily cluttered with miscellaneous items crowding space and creating potential tripping hazards for children. A significant number of dirty dishes were observed piled in the sink and on counter making it unclear as to what was clean or dirty, indicating a lack of routine cleaning and sanitation practices.

Additionally, two tables designated for meals and child activities were observed not usable for their intended purposes. One table was completely covered with a mix of opened and unopened food items, laundry supplies, papers, and various miscellaneous objects. The second table was similarly cluttered, primarily with food and activity items, severely limiting or entirely preventing children's use of these surfaces. The storage cubbies intended for child use were overfilled with a mix of activity materials and unrelated household items. Some items appeared to have been there long-term, creating potential hazards if accessed or pulled down by a child.

Lastly, the area adjacent to the eating and activity space also accessible to children, which includes additional counter tops and a washer/dryer, was observed to be heavily cluttered with laundry, boxes, and miscellaneous items both on the floor and on top of the machines and counters. This creates potential tripping hazards and sanitation concerns. The area designated for the household cats’ food and water was
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Kayla Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 13-CC-20250312092529
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STAFFORD, REBECCA FAMILY DAY CARE
FACILITY NUMBER: 115400539
VISIT DATE: 05/06/2025
NARRATIVE
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unsanitary, with food scattered around the dishes and on the floor, posing both cleanliness and contamination risks within the childcare environment. The level of clutter and disorganization observed poses a risk to the health and safety of children in care.

The front yard of the home is used as the outdoor play area for the children and during the inspection it was observed to have old broken boxes/containers, trash, and/or debris from broken toys and their packings throughout the play area and walkway accessible to children.

During todays inspection LPA noticed a strong odor of cat urine throughout the home in the on-limits area of the family child care home. LPA observed a cat and kittens in the main living room of the home. Licensee stated they foster cats. LPA observed a water dish and cat food dish on top of a cardboard box with cat food scattered around the dishes. The dishes are located in the on-limits area adjacent to the eating area, posing both cleanliness and contamination risks within the childcare environment.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

LPA Danielson informed licensee Rebecca Stafford that this report dated 05/06/2025 documents 1 Type A citation. Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Danielson informed the licensee to provide a copy of this licensing report dated [date] that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the licensee Rebecca Stafford. Appeal rights provided.
A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Kayla Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 13-CC-20250312092529
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: STAFFORD, REBECCA FAMILY DAY CARE
FACILITY NUMBER: 115400539
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/06/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/06/2025
Section Cited
CCR
102417(b)
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Operation of Family Child Care Home: The home shall be kept clean and orderly, with heating and ventilation for safety and comfort. This requirement was not met as evidenced by: Based upon LPA observation and interviews, the licensee has failed to
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The licensee agreed to deep clean and de-clutter her home and submit pictures to Community Care Licensing by 05/13/2025 as proof of correction.

Wash the kitten laundry within 24 hours. And send a picure to LPA.
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keep the home clean and orderly. Specifically, by not maintaining a safe and sanitary condition free from: LPA observing/smelling strong odor of cat urine in the on-limits area, clutter and other hazards which poses a potential health and safety risk to children in care.
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Pictures to be sent to CCL LPA Danielson via email at kayla.danielson@dss.ca.gov.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Kayla Danielson
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 6