<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 115400539
Report Date: 09/11/2026
Date Signed: 09/11/2026 02:27:30 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2026 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20260518135445
FACILITY NAME:STAFFORD, REBECCA FAMILY DAY CAREFACILITY NUMBER:
115400539
ADMINISTRATOR:STAFFORD, REBECCAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 934-5813
CITY:WILLOWSSTATE: CAZIP CODE:
95988
CAPACITY:14CENSUS: 3DATE:
09/11/2026
UNANNOUNCEDTIME BEGAN:
01:05 PM
MET WITH:Rebecca Stafford, LicenseeTIME COMPLETED:
02:43 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is cluttered and disorderly
Licensee yells at children in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 9/11/26 at 1:05pm, Licensing Program Analysts (LPA) Erica Laird conducted an unannounced complaint inspection, and met with licensee Rebecca Stafford. It was alleged licensee yells at children and the facility is cluttered and disorderly.

On 5/28/26 Licensee Rebecca Stafford was interviewed. Stafford stated that they are working on the clutter but have not had time due to life events. When asked about the allegation about yelling at children, licensee stated, "unless you can give me a specific example or who it was, I cannot answer that."
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 13-CC-20260518135445
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STAFFORD, REBECCA FAMILY DAY CARE
FACILITY NUMBER: 115400539
VISIT DATE: 09/11/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 5/28/26 and 9/11/26 the home was toured during inspection. On 5/28/26 LPA Curiel and LPA Dutra took photos of the kitchen and living room area. Based on photos, the home appeared cluttered, with items such as boxes, kitchen items, and misc. papers and household items stacked high in corners and on counters, creating potential tripping and falling hazards for children in care. Photos of the kitchen show the kitchen sink full of dishes and the kitchen stove with dried food and grime. On 9/11/26 LPA Laird observed areas in the dining room and kitchen had clutter on the tables and counters. LPA Laird observed food times, cooking items, and household items stacked on counters and tables in areas accessible to children in care.

On 5/27/26 and 8/4/26 six parent interviews were conducted (P1-P6). Of those interviewed, three parents stated the home is cluttered. One parent stated they believe the home has tripping hazards. One parent stated the home is unclean. None of the parents interviewed had knowledge of the licensee yelling at children in care.

On 5/28/26 LPA Curiel and LPA Dutra conducted interviews with 5 children (C1-C5). Of those interviewed, four children denied the home is dirty. All children interviewed stated the licensee yells at them.

On 5/28/26 LPA Curiel and LPA Dutra conducted an interview with 1 staff (S1). S1 denied the allegations stating the home is not cluttered. During the interview S1 did confirm there was clutter in the kitchen due to the licensee recently going shopping. S1 stated licensee does not yell at children in care.

Based on interviews conducted and observations, this department has determined there is sufficient evidence to suggest the allegations occurred.

Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 13-CC-20260518135445
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STAFFORD, REBECCA FAMILY DAY CARE
FACILITY NUMBER: 115400539
VISIT DATE: 09/11/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

LPA Erica Laird informed licensee, Rebecca Stafford that this report dated 9/11/26 documents 2 Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.


Also, LPA Erica Laird informed the licensee Rebecca Stafford to provide a copy of this licensing report dated 9/11/26 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the licensee, Rebecca Stafford. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 13-CC-20260518135445
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: STAFFORD, REBECCA FAMILY DAY CARE
FACILITY NUMBER: 115400539
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/11/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/12/2026
Section Cited
CCR
102423(a)(4)
1
2
3
4
5
6
7
(a) Each child receiving services from a family child care home shall have certain rights...These rights include, but are not limited to, the following: (4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature...
This requirement was not met as evidence by:
1
2
3
4
5
6
7
Licensee shall read personal rights regulations and submit a detail statement of understanding to CCL by 9/12/26. erica.laird@dss.ca.gov
8
9
10
11
12
13
14
Based on observations and interviews, the licensee did not comply with the section cited above which poses an immediate health, safety or personal rights risk to children in care.
8
9
10
11
12
13
14
Type A
09/12/2026
Section Cited
CCR
102423(a)(2)
1
2
3
4
5
6
7
a) Each child receiving services from a family child care home shall have certain rights...(2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.
This requirement was not met as evidence by:
1
2
3
4
5
6
7
Licensee shall submit copies of signed LIC9224's to CCL by 9/12/26.
Licensee shall deep clean and declutter the areas children have access to and submit photos to CCL by 9/30/26.
erica.laird@dss.ca.gov
8
9
10
11
12
13
14
Based on observations and interviews, the licensee did not comply with the section cited above which poses an immediate health, safety or personal rights risk to children in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2026 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20260518135445

FACILITY NAME:STAFFORD, REBECCA FAMILY DAY CAREFACILITY NUMBER:
115400539
ADMINISTRATOR:STAFFORD, REBECCAFACILITY TYPE:
810
ADDRESS:544 N. MURDOCKTELEPHONE:
(530) 934-5813
CITY:WILLOWSSTATE:CAZIP CODE:
95988
CAPACITY:14CENSUS: 3DATE:
09/11/2026
UNANNOUNCEDTIME BEGAN:
01:05 PM
MET WITH:Rebecca Stafford, LicenseeTIME COMPLETED:
02:43 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility is malodorous
Children are forced to sit quietly for extended period of time
Home is unsanitary
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 9/11/26 @ 1:40pm, Licensing Program Analysts (LPA) Erica Laird conducted an unannounced complaint inspection, and met with licensee Rebecca Stafford. It was alleged that facility is malodorous, children are forced to sit quiet for an extended period of time, and the home is unsanitary, specifically the kitchen where meals are prepared.

On 5/28/26 Licensee Rebecca Stafford was interviewed. Licensee stated that children are asked to be quiet during nap time and are given alternative activities. Licensee stated that "yes I know" when asked about the allegation regarding the kitchen being unsanitary. Licensee stated they load and unload the dishwasher in the evenings.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 13-CC-20260518135445
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STAFFORD, REBECCA FAMILY DAY CARE
FACILITY NUMBER: 115400539
VISIT DATE: 09/11/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
On 5/28/26 and 9/11/26 the home was toured during inspection. On 5/28/26 LPA Curiel and LPA Dutra took photos of the kitchen and living room area.Photos of the kitchen show the kitchen sink full of dishes and the kitchen stove with dried food and grime. LPA Curiel and LPA Dutra did not observe a strong odor during inspection. On 9/11/26 LPA Laird observed the kitchen to be clean and did not observe any odors in the home.

On 5/27/26 and 8/4/26 six parent interviews were conducted (P1-P6). Of those interviewed, one parent stated the home was unsanitary. Three parents interviewed stated they have noticed a smell in the home associated with litter boxes.

On 5/28/26 LPA Curiel and LPA Dutra conducted interviews with 5 children (C1-C5). Of those interviewed, four children denied the home is dirty. All children denied the facility has a bad smell. All children stated the licensee has them sit quietly during nap. None of the children interviewed stated they are forced to sit quietly for an extended period of time.

On 5/28/26 LPA Curiel and LPA Dutra conducted an interview with 1 staff (S1). S1 stated they had knowledge of the allegations. S1 stated there is sometimes a smell in the facility associated with cats, but the licensee cleans the litter boxes daily. S1 denied the facility is unsanitary and stated the home is cleaned regularly. S1 denied children are forced to sit quietly. S1 stated children are given alternative activities if they choose not to nap.

Based on interviews and observations, this department has determined there is not enough evidence at this time to determine if the allegations occurred.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 13-CC-20260518135445
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: STAFFORD, REBECCA FAMILY DAY CARE
FACILITY NUMBER: 115400539
VISIT DATE: 09/11/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Exit interview conducted and report was reviewed with the licensee, Rebecca Stafford. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 09/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/11/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 7