115405947-7-13-2026-13-CC-EVIA-DVZKG8-20260715075308

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 115405947
Report Date: 07/13/2026
Date Signed: 07/13/2026 02:46:18 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/05/2026 and conducted by Evaluator Emily Curiel

PUBLIC

COMPLAINT CONTROL NUMBER: 13-CC-20260305095058

FACILITY NAME:	VILLA AVENUE HEAD START		FACILITY NUMBER:	115405947
ADMINISTRATOR:	AISENBREY, JANICE		FACILITY TYPE:	850
ADDRESS:	451 S. VILLA AVENUE		TELEPHONE:	(530) 934-6596
CITY:	WILLOWS	STATE: CA	ZIP CODE:	95988
CAPACITY:	20	CENSUS: 0	DATE:	07/13/2026
		UNANNOUNCED	TIME BEGAN:	01:59 PM
MET WITH:	Kassy Espinoza		TIME COMPLETED:	02:55 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

lack of supervision resulted in child injuring child
child injury not reported to guardian

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On 7/13/26 at 1:55pm, Licensing Program Analysts (LPA) Emily Curiel conducted an unannounced complaint inspection and met with Kassy Espinoza It was alleged that a lack of supervision resulted in a child injuring another child (C1) and child's injury was not reported to their guardian, specifically that C1 was going home with unexplained scratches and bites.

The director Ester Davis was interviewed on 3/12/26 at 10:30am and denyied the allegations that a lack of supervision resulted in a child injurying another child and that a child's injury not reported to parent. Davis stated that to their knowledge incident report are being written. Davis stated that when working with children, she herself writes incident reports when needed. Incident reports are put in children's sign in/out folders to go home with guardians at pick up. Regarding the allegation that a lack of supervision led to a child injurying another child, Davis stated that staff quickly walk to address behaviors or request help from other staff. Davis stated that staff are constantly scanning to maintain supervision of all children at all times.

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Emily Curiel
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 13-CC-20260305095058

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO CC RO, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: VILLA AVENUE HEAD START	FACILITY NUMBER: 115405947
	VISIT DATE: 07/13/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

On 3/12/26 Four staff (S1-S4) were interviewed. All staff interviewed stated that incident reports are written up and provided to parents when a child gets injured. Regarding the allegation that a lack of supervision resulting in a child injuring another child, S1 stated that there is one teacher and one aide that supervising a group of 4-5 children to ensure adequate supervision. Regarding supervision, S2 stated some days there are more staff than children. S3 stated that children are counted throughout the day, that staff never have their backs to the children and that staff position their bodies to be able to properly supervise children.

One child (C1) was interviewed on 3/12/26. C1 stated that no one bites or scratches me at school.

One witness (W1) was interviewed and stated that they would not be informed of what happened when their child came home with bites or scratches. W1 stated when they would ask staff for information on what happened, the staff would not have information on what happened.

On 3/12/25 at 10:00am Licensing Program Analyst Emily Curiel conducted an unnannouced visit at Villa Avenue Head Start. LPA Curiel observed two staff outside talking while children played out of their eyesight. Specifically, there was a child on a trike that was not in the line of sight and was off to the side.

Due to conflicting information obtained throughout the course of the investigation, the following allegation was determined to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Appeal rights were provided and exit interview conducted.

A Notice of Site Visit was provided and must remain posted for thirty days.

SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Emily Curiel
LICENSING EVALUATOR SIGNATURE:	DATE: 07/13/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/13/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2