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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 115407208
Report Date: 04/15/2026
Date Signed: 04/15/2026 04:04:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2026 and conducted by Evaluator Erica Laird
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20260130165845

FACILITY NAME:PALEO, SILVIA FAMILY CHILD CARE HOMEFACILITY NUMBER:
115407208
ADMINISTRATOR:PALEO, SILVIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(530) 519-3166
CITY:ORLANDSTATE: CAZIP CODE:
95963
CAPACITY:14CENSUS: 4DATE:
04/15/2026
UNANNOUNCEDTIME BEGAN:
03:16 PM
MET WITH:Silvia Paleo, LicenseeTIME COMPLETED:
04:20 PM
ALLEGATION(S):
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Licensee threatens children in care
Licensee does not treat children with dignity and respect
INVESTIGATION FINDINGS:
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 On 4/15/26 @ 3:23pm, Licensing Program Analyst (LPA) Erica Laird conducted an unannounced complaint inspection, and met with licensee, Silvia Paleo. It was alleged the licensee does not treat children with dignity and respect; specifically, licensee talks to the children in a harsh tone, licensee threatens children in care; specifically, licensee tells children they will not get food or treats if they don't listen.

On 2/4/26 LPA Laird conducted an interview with licensee, Silvia Paleo. Silvia denied the allegtions stating she does not threaten the children and she does not talk to the kids in a mean way. Silvia stated she is trying to teach the children rules and manners but she does not threaten them.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 13-CC-20260130165845
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: PALEO, SILVIA FAMILY CHILD CARE HOME
FACILITY NUMBER: 115407208
VISIT DATE: 04/15/2026
NARRATIVE
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On 2/4/26 LPA Laird conducted 2 interviews with children in care (C1-C2). Both children interviewed stated the licensee speaks nicely to them and the other children. Both children interviewed stated they have never heard the licensee threaten children. Both children stated they love being at the facility.

On 4/9/26 LPA Laird conducted 4 parent interviews (P1-P4). All parents interviewed stated they had no knowledge of the licensee threatening children in care. All parents interviewed stated they had no knowledge of the licensee speaking in a harsh or disrespectful manner towards children in care. All parents interviewed stated they are happy with the care being provided.

On 2/4/26 and 4/15/26 LPA Laird conducted an inspection at the facility. LPA Laird observed the licensee speaking in a respectful manner to the children. LPA Laird observed the interactions between the licensee and children in care to be respectful and kind.

Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated.

Exit interview conducted and report was reviewed with the licensee, Silvia Paleo. Appeal rights were provided.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Megan Aviles
LICENSING EVALUATOR NAME: Erica Laird
LICENSING EVALUATOR SIGNATURE:

DATE: 04/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4