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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 125406801
Report Date: 11/07/2023
Date Signed: 11/07/2023 02:26:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2023 and conducted by Evaluator Kiriko Lynch
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20230809101604
FACILITY NAME:CRENSHAW, SUMER FAMILY CHILD CARE HOMEFACILITY NUMBER:
125406801
ADMINISTRATOR:CRENSHAW, SUMERFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 223-4600
CITY:FORTUNASTATE: CAZIP CODE:
95540
CAPACITY:14CENSUS: 8DATE:
11/07/2023
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Sumer CrenshawTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Licensee left day care children unattended

Licensee is out of ratio
INVESTIGATION FINDINGS:
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On 11/07/2023 at 1 PM a closing complaint investigation visit was made to the facility by Licensing Program Analysts (LPA) K. Lynch and N. Wheeler. It was alleged Licensee left day care children unattended, and Licensee is out of ratio. The Licensee was interviewed and denied the allegations and stated children are never left unattended by staff, and they always maintain staffing ratios per regulations. Two staff (S1-S2) were interviewed on 09/20/23 and 11/06/23 and there were no disclosures. Three children (C1-C3) were also interviewed on 09/20/23, and there were no disclosures. Six parents/guardians were interviewed on 09/05/2023, 11/01/23, and 11/02/23 and there no disclosures supporting the above allegations. During the investigation, LPAs observed adequate care and supervision provided to children by Licensee and staff, and staffing ratios were also maintained per regulations during the visits. Based on observations and interviews during the complaint investigation, the allegations are unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, and the findings are unsubstantiated. Exit interview was conducted, appeal rights provided, and notice of site visit posted.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Kiriko Lynch
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/09/2023 and conducted by Evaluator Kiriko Lynch
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20230809101604

FACILITY NAME:CRENSHAW, SUMER FAMILY CHILD CARE HOMEFACILITY NUMBER:
125406801
ADMINISTRATOR:CRENSHAW, SUMERFACILITY TYPE:
810
ADDRESS:5605 ROHNERVILLE RDTELEPHONE:
(707) 223-4600
CITY:FORTUNASTATE: CAZIP CODE:
95540
CAPACITY:14CENSUS: 8DATE:
11/07/2023
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Sumer CrenshawTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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9
Licensee did not make sure safety gates were locked
INVESTIGATION FINDINGS:
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On 11/07/2023 at 1 PM a closing complaint investigation visit was made to the facility by Licensing Program Analysts (LPA) K. Lynch and N. Wheeler. It was alleged Licensee did not make sure safety gates were locked. The Licensee was interviewed and denied the allegation, and stated both exterior gates are latched with child safety latches to keep children from leaving the exterior playground area. Two staff (S1-S2) were interviewed on 09/20/23 and 11/06/23 and there were no disclosures. Three children (C1-C3) were also interviewed on 09/20/23, and there were no disclosures. Six parents/guardians were interviewed on 09/05/2023, 11/01/23, and 11/02/23 and there were no disclosures. During the investigation, LPA observed exterior safety gates were latched and in working order; however, LPA observed the interior safety gate for the stairs to the off-limits upstairs area leading to the front door of the home had a broken latch and was easily opened by LPA. Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. California Code of Regulations, Title 22 is cited on the attached LIC 9099-D. Exit interview was conducted, notice of site visit posted, and appeal rights were provided.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Kiriko Lynch
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 13-CC-20230809101604
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: CRENSHAW, SUMER FAMILY CHILD CARE HOME
FACILITY NUMBER: 125406801
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/07/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/14/2023
Section Cited
CCR
102417(g)
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102417 Operation of a Family Child Care Home
(g) The home shall be free from defects or conditions which might endanger a child. Safety precautions shall include but not be limited to:
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Licensee stated she would fix the gate during the intial complaint opening visit, and emailed proof to LPA. LPA also verified gate was fixed with replacement at the time of the closing complaint visit. POC cleared at time of closing complaint visit.
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(3) Where children less than five years old are in care, stairs shall be fenced or barricaded.
This requirement was not met as evidenced by: Licensee's home interior stairs child safety gate had a broken latch, and was easily opened by LPA lightly with one hand.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Kiriko Lynch
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4