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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 125407742
Report Date: 03/19/2025
Date Signed: 03/19/2025 03:41:05 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/23/2024 and conducted by Evaluator Kiriko Lynch
PUBLIC
COMPLAINT CONTROL NUMBER: 13-CC-20241223101233
FACILITY NAME:DUNCAN, MORGAN FAMILY CHILD CARE HOMEFACILITY NUMBER:
125407742
ADMINISTRATOR:DUNCAN, MORGANFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(707) 599-4492
CITY:WILLOW CREEKSTATE: CAZIP CODE:
95573
CAPACITY:14CENSUS: 11DATE:
03/19/2025
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Morgan DuncanTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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Staff handled child in a rough manner

Staff did not report incident to appropriate parties
INVESTIGATION FINDINGS:
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On 03/19/25 at 1:45 pm, Licensing Program Analysts (LPA) Kiriko Lynch conducted an unannounced complaint inspection and met with licensee Morgan Duncan. It was alleged that staff handled child in a rough manner, specifically that a staff (S1) pushed a child (C1) hard who fell back and hit their head while in the bathroom at the home. It was also alleged that staff did not report incident to appropriate parties, specifically the parent was not told by Licensee or staff (S1) of their child hitting their head and sustaining a head bump injury while in care. The Licensee was interviewed on 01/08/25 and admitted the incident had occurred and she had self-reported to Licensing after it happened; however, licensee and S1 stated they failed to report it to the parent until the next day due to another incident had happened the same day which caused stress with both Licensee and S1 and they forgot to report it to the parent. Staff (S1-S2) were interviewed 03/13/25, and 03/17/25. S1 admitted to the incident and stated it was accidental, she swept C1’s foot off her leg while standing up, and C1 fell back unexpectedly hitting his head in the bathroom area, and she immediately comforted C1 and checked for a head bump or other injury and didn’t find one at the time. S1 stated no children are forced to use the bathroom, but they have to "do a try" before naptime. S1 admitted she did not report to the parent but had let Licensee know, and Licensee stated she had done so.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Kiriko Lynch
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 13-CC-20241223101233
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926
FACILITY NAME: DUNCAN, MORGAN FAMILY CHILD CARE HOME
FACILITY NUMBER: 125407742
VISIT DATE: 03/19/2025
NARRATIVE
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S2 stated he did not notice any usual behavior from C1 during and after nap on the day of the incident. Three children (C2-C4) were interviewed on 01/30/25, and there were no disclosures regarding any staff handling children in a rough manner, and children stated they liked their teachers and teachers help them if they need to use the bathroom or if they get hurt. Three parents/guardians (P1-P3) were interviewed on 03/13/25 and there were no disclosures regarding any children sustaining unreported injuries while in care, or staff handling children in a rough manner. LPAs also observed appropriate care and supervision provided to children in care while at the home. Based on the evidence obtained, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated. California Code of Regulations, (Title 22), is being cited on the attached LIC 9099D. Exit interview conducted with Licensee, notice of site visit posted, and appeal rights provided.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Kiriko Lynch
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 13-CC-20241223101233
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CHICO-DAY CARE, 520 COHASSET RD., SUITE 170
CHICO, CA 95926

FACILITY NAME: DUNCAN, MORGAN FAMILY CHILD CARE HOME
FACILITY NUMBER: 125407742
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/18/2025
Section Cited
CCR
102423
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Personal Rights (a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following:
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Licensee stated she understands personal rights and will give a training to staff and submit written proof to Licensing by due date.
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(1) To be treated with dignity in his/her personal relationship with staff and other persons... This requirement was not met as evidenced by: S1 admitted she pushed C1 off of her leg and he fell backwards and hit his head.
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Type B
04/18/2025
Section Cited
CCR
102416.2
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Reporting Requirements ... (f) As soon as possible but no later then the same business day, the licensee shall notify a child's parent or authorized representative regardless of the injuries or acts that affect that child as specified in Health and Safety Code Section
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Licensee stated she understands reporting requirements and will give a training to staff and submit written proof to Licesning by due date.
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1597.467(a). (1) Any injury suffered by a child in care shall be reported to that child's parent or authorized representative regardless of treatment by a medical professional. This requirement was not met as evidenced by: Licensee and S1 stated they failed to report C1's injury to parent.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Erin Virrueta
LICENSING EVALUATOR NAME: Kiriko Lynch
LICENSING EVALUATOR SIGNATURE:

DATE: 03/19/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/19/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3