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13 | At approximately 10:55AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegations. LPA met with Interim Administrator Lucy Russell, interviewed staff and reviewed records. During this investigation, LPA reviewed resident call pendant logs and observed resident, R1, utilized the call button several times a day with no apparent gaps in time that would lead a person to believe the button had been removed. Staff interviewed stated they would never take a call button away from a resident since that is how staff are alerted to their need of assistance. LPA reviewed records regarding visitation for resident, R2. LPA observed R2 has a conservator that has utilized their authority to restrict visitors without the conservators permission. The facility has a procedure to follow when someone wished to visit with R2, where permission could be granted by the conservator. Facility followed regulation and conservator wishes by refusing visits for R2 without conservators permission. LPA did not observe any other restrictions on visitors for other residents and observed several visitors during this investigation.
This agency has investigated the above allegations. We have found that the complaint was unfounded, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. |