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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 134601177
Report Date: 07/18/2023
Date Signed: 07/18/2023 03:56:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/12/2023 and conducted by Evaluator Esther Miller
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20230712085822
FACILITY NAME:EASTER SEALS SOUTHERN CALIFORNIA EL CENTROFACILITY NUMBER:
134601177
ADMINISTRATOR:ZAVALA, REYNAFACILITY TYPE:
775
ADDRESS:453 MAIN STTELEPHONE:
(760) 482-2777
CITY:EL CENTROSTATE: CAZIP CODE:
92243
CAPACITY:80CENSUS: 54DATE:
07/18/2023
UNANNOUNCEDTIME BEGAN:
12:27 PM
MET WITH:Reyna Zavala, Program DirectorTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Facility did not maintain a comfortable temperature in the facility for clients in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Esther Miller and Licensing Program Analyst (LPA) Carmen Lopez conducted an unannounced visit to commence a complaint investigation. LPAs were granted entry by Adriana Andarane, Program Coordinator, after identifying themselves. LPAs discussed the purpose of the visit and the basic elements of the allegation mentioned above with Reyna Zavala, Program Director. At the end of the visit, LPA made a determination of findings and delivered them to Program Director.

On July 12, 2023, it was alleged that facility did not maintain a comfortable temperature in the facility for clients in care. During today's visit, the Department’s investigation consisted of review of facility records and interviews of facility staff.

On July 16, 2023, LPA Miller used a temperature gun to determine that the temperature outside the facility

[Continued on LIC9099-C, Page 1 of 2]
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Esther Miller
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20230712085822
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: EASTER SEALS SOUTHERN CALIFORNIA EL CENTRO
FACILITY NUMBER: 134601177
VISIT DATE: 07/18/2023
NARRATIVE
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[Continued from LIC9099, Page 2 of 2]

was 120 degrees Fahrenheit. Using the same temperature gun, LPA determined that the temperature inside the facility was 76 degrees Fahrenheit. LPA observed that the facility had a thermostat, and it was set to 75. Interview with Program Director indicated that the building is leased, and the air conditioner (AC) is maintained by the landlord.

On July 12, 2023, facility staff noticed that the facility was getting hot before noon. The thermostat read 86 degrees Fahrenheit. Around noon, Program Director and staff contacted transportation for clients to leave facility. That next day, Program Director found out that the AC breakers were not functioning and was in the process of getting fixed by the landlord. Program Director sent an email and text message to client’s responsible parties of adjusted hours due to the AC being out of service. Program Director employed the use of four (4) portable AC units and fans to regulate the temperature inside of the facility. AC was fixed by July 14, 2023.

Based on the evidence obtained during the complaint investigation, the allegation that facility did not maintain a comfortable temperature in the facility is found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. An exit interview was conducted with Program Director; a copy of this report and Licensee's Rights (LIC9058) were provided.
SUPERVISORS NAME: Denise Powell
LICENSING EVALUATOR NAME: Esther Miller
LICENSING EVALUATOR SIGNATURE:

DATE: 07/18/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/18/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2