136608086-6-12-2026-20-CC-TVUU-DVBD44-20260623022631

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 136608086
Report Date: 06/12/2026
Date Signed: 06/12/2026 03:30:46 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/25/2026 and conducted by Evaluator Oscar Picazo

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20260325104834

FACILITY NAME:	UNITED FAMILIES INC - CALEXICO PRESCHOOL 2		FACILITY NUMBER:	136608086
ADMINISTRATOR:	ELIA VIZCARRA		FACILITY TYPE:	850
ADDRESS:	827 EAST SEVENTH STREET		TELEPHONE:	(760) 357-2100
CITY:	CALEXICO	STATE: CA	ZIP CODE:	92231
CAPACITY:	80	CENSUS: 0	DATE:	06/12/2026
		UNANNOUNCED	TIME BEGAN:	10:20 AM
MET WITH:	Maria Isabel Silva		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Staff did not ensure child was supervised at all times.

INVESTIGATION FINDINGS:

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On June 11, 2026, at 10:20 AM, Licensing Program Analysts (LPA) Oscar Picazo conducted an unannounced complaint inspection to deliver findings regarding the above allegation. LPA met with Facility Representative, Maria Isabel Silva. LPA, accompanied by the facility representative, toured the indoor and outdoor areas of the facility. There were 48 children and 9 staff members present at the time of the inspection.

During the course of the investigation, interviews were conducted with the facility representative, staff members, and day care children. A facility roster and personnel report were reviewed and obtained.

The complaint alleged that staff did not ensure a child was supervised at all times. During interviews, the facility representative reported that on March 19, 2026, a day care child was found unsupervised on the playground and acknowledged that although the child went outside independently, the responsible staff member accepted responsibility for not ensuring the child was supervised at all times.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Oscar Picazo
LICENSING EVALUATOR SIGNATURE:	DATE: 06/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20260325104834

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: UNITED FAMILIES INC - CALEXICO PRESCHOOL 2	FACILITY NUMBER: 136608086
	VISIT DATE: 06/12/2026

NARRATIVE

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Staff members interviewed stated that the incident occurred during the transition from the playground back into the facility. Staff stated that although they observed the child get in line, enter the facility, and later saw the child in the bathroom area, they did not ensure the child was supervised at all times. As a result, the child was ultimately found outside on the playground alone and unsupervised for an unknown period of time.

On March 25, 2026, the Department also received a self reported Unusual Incident Report from the facility describing the incident. The report states that a day care child was left outside on the playground and was brought inside by a staff member who is also the child's authorized representative.

Based on interviews conducted, information gathered from the Unusual Incident Report, and acknowledgment from the facility representative and staff that the incident occurred, the preponderance of evidence standard has been met. Therefore, the allegation that staff failed to ensure a child was supervised at all times is SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, one (1) Type A deficiency is being cited on the attached LIC 9099D. A $500 Civil Penalty for absence of supervision was issued. Refer to LIC 421IM.
LPA Oscar Picazo informed facility representative, Maria Isabel Silva to provide a copy of this licensing report dated June 11, 2026 that documents a Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification. LPA Oscar Picazo provided facility representative, Maria Isabel Silva with form LIC 9224.

A Notice of Site Visit (LIC 9213) was given and must remain posted for 30 days.

An exit interview was conducted, and this report was reviewed with the facility representative, Maria Isabel Silva.

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Oscar Picazo
LICENSING EVALUATOR SIGNATURE:	DATE: 06/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20260325104834

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: UNITED FAMILIES INC - CALEXICO PRESCHOOL 2	FACILITY NUMBER: 136608086
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 06/12/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 06/15/2026 Section Cited CCR 101229(a)1	1 2 3 4 5 6 7	101229(a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time... Supervision shall include visual observation. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Since the incident, Program Coordinator implemented a stricter transition child count & re-count policy to use whenever theres a stop during transition to & from the playground, bathroom, ect. effective 03/31/2026. On 5/07/26 staff & new hires were given a refresher training on care, safety, supervision
	8 9 10 11 12 13 14	Based on interviews and record review, the licensee did not comply with the section cited above in that a day care child was left unsurpervised on the playground for an unknown amount of time which poses an immediate health, safety, or personal rights risk to persons in care.	8 9 10 11 12 13 14	& the new policy. The staff training agenda & sign in sheet was provided to LPA on 06/12/2026 . In addition to the policy and training, the playground now has cameras and a doorbell has been installed on the door leading to the playground area for a more secure enviroment.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Oscar Picazo
LICENSING EVALUATOR SIGNATURE:	DATE: 06/12/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2026

LIC9099 (FAS) - (06/04)

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