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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 136609551
Report Date: 08/29/2025
Date Signed: 09/01/2025 08:34:13 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2025 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20250623124103
FACILITY NAME:VERDUGO, SYLVIA FAMILY CHILD CAREFACILITY NUMBER:
136609551
ADMINISTRATOR:SYLVIA VERDUGOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 353-1794
CITY:EL CENTROSTATE: CAZIP CODE:
92243
CAPACITY:14CENSUS: 3DATE:
08/29/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Sylvia VerdugoTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Licensee is operating over capacity
INVESTIGATION FINDINGS:
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On 08/29/25 at 11:30am to Licensing Program Analyst (LPA) Adrian Castellon conducted an unannounced complaint inspection for the purpose of delivering the complaint finding for the above listed allegation. Upon arrival LPA met with Licensee Sylvia Verdugo and proceeded to tour the facility. During the inspection there were three children in care with two staff members present.

During the course of the investigation, interviews were conducted with the Licensee, a staff member, day-care children and day-care parents. Reporting Party was not available to be interviewed.

It was alleged that Licensee is operating over capacity. Licensee did admit that on more than one occasion in the past few months (April, May and June 2025), she has provided care for more than 14 children and up to 16 children. Interview conducted also confirmed that the provider has operated over the permitted capacity. CONTINUED
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 20-CC-20250623124103
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: VERDUGO, SYLVIA FAMILY CHILD CARE
FACILITY NUMBER: 136609551
VISIT DATE: 08/29/2025
NARRATIVE
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The preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED, California Code of Regulations, and one type A violation (Title 22, Division 12, Chapter 3, Section 102416.5 (d)(2) is being cited on the attached LIC 9099D.

LPA informed Licensee that this report dated 8/29/2025 document(s) (1) Type A citation which shall be posted for 30 consecutive days as there is immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA informed Licensee to provide a copy of this licensing report dated 8/29/2025 that documents Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.


Exit interview conducted and this report was reviewed with licensee. A Notice of Site Visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2025 and conducted by Evaluator Adrian Castellon
COMPLAINT CONTROL NUMBER: 20-CC-20250623124103

FACILITY NAME:VERDUGO, SYLVIA FAMILY CHILD CAREFACILITY NUMBER:
136609551
ADMINISTRATOR:SYLVIA VERDUGOFACILITY TYPE:
810
ADDRESS:1126 WHITNEY WAYTELEPHONE:
(760) 353-1794
CITY:EL CENTROSTATE: CAZIP CODE:
92243
CAPACITY:14CENSUS: 3DATE:
08/29/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Sylvia VerdugoTIME COMPLETED:
12:50 PM
ALLEGATION(S):
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Licensee hit children in care

Day-care child sustained unexplained injury while in care

Licensee did not prevent children from engaging in inappropriate interactions
INVESTIGATION FINDINGS:
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On 08/29/25 at 11:30am to Licensing Program Analyst (LPA) Adrian Castellon conducted an unannounced complaint inspection for the purpose of delivering the complaint finding for the above listed allegations. Upon arrival LPA met with Licensee Sylvia Verdugo and proceeded to tour the facility. During the inspection there were three children in care with two staff members present.

During the course of the investigation, interviews were conducted with the Licensee, a staff member, day-care children and day-care parents. Reporting Party was not available to be interviewed.

It was alleged that Licensee hit children in care, Day-care child sustained unexplained injury while in care, and Licensee did not prevent children from engaging in inappropriate interactions. Licensee denied the allegations and stated that children are never unsupervised. Staff interviewed stated that children are never left unsupervised. Staff interviewed also stated that she has never observed Licensee behave in an inappropriate manner towards children in care. CONTINUED
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 20-CC-20250623124103
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: VERDUGO, SYLVIA FAMILY CHILD CARE
FACILITY NUMBER: 136609551
VISIT DATE: 08/29/2025
NARRATIVE
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According to day-care parents interviewed, there was nothing that children in care reported to them that was concerning. Parents did not observe any concerning behavior form the facility staff. Children interviewed did not report any concerns.

Due to conflicting information obtained throughout the course of the investigation, LPA is unable to determine whether or not the allegation occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted and this report was reviewed with licensee Sylvia Verdugo. A Notice of Site Visit was provided and must remain posted for 30 days.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 20-CC-20250623124103
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: VERDUGO, SYLVIA FAMILY CHILD CARE
FACILITY NUMBER: 136609551
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/29/2025
Section Cited
CCR
102416.5(d)(2)
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102416.5(d)(2) Staffing Ratio and Capacity: The total licensed capacity for a large Family Child Care Home shall not exceed 14 children. This requirement was not met as evidenced by: Based on licensee's admission and interview conducted, the facility did not comply with the section
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 Licensee states that she will not provide care for more than 14 children at one time. Licensee will submit a declaration stating that she understands Section 102416.5(d)(2) and that she will abide by the regualtion.
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cited above as on at least one occasion, facility provided care for more than 14 children which is an immediate risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Biszant
LICENSING EVALUATOR NAME: Adrian Castellon
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5