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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 136610504
Report Date: 10/27/2023
Date Signed: 10/27/2023 01:19:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2023 and conducted by Evaluator Gloria Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20230912125931
FACILITY NAME:ARREOLA, MICHELLE FAMILY CHILD CAREFACILITY NUMBER:
136610504
ADMINISTRATOR:MICHELLE ARREOLAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 693-8426
CITY:EL CENTROSTATE: CAZIP CODE:
92243
CAPACITY:14CENSUS: 6DATE:
10/27/2023
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Michelle ArreolaTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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9
Licensee did not provide adequate supervision to children in care.
INVESTIGATION FINDINGS:
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On October 27, 2023, at 12:30 pm, Licensing Program Analysts (LPA), Gloria Gonzalez conducted a complaint inspection to deliver findings and met with Licensee, Michelle Arreola regarding the above allegation. LPA advised Licensee of the purpose of the inspection and was granted a tour of the facility. There were six (6) daycare children and one (1) staff members present during the inspection.

On 9/12/23, Community Care Licensing (CCL) received a complaint alleging Licensee did not provide adequate supervision to children in care. During the course of the investigation interviews were conducted with Licensee, staff members, and several daycare parents. LPA was not able to interview children as they were non verbal. Licensee stated that on 9/11/23, Child 1 (C1) was bit by C2. Licensee stated she was present and had turned for about 30-40 seconds to make a bottle for C1. Licensee states when she turned back she noticed C2 bent over and had bitten C1. Licensee stated that C1 did not cry and skin was not broken. Licensee states she called the parent right away. Due to insufficient evidence obtained during the course of the investiagion, LPA was unable to determine whether there was a lack of supervision contributed to the incident. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegation of licensee did not provide adequate supevision to children in care is deemed to be unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20230912125931
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: ARREOLA, MICHELLE FAMILY CHILD CARE
FACILITY NUMBER: 136610504
VISIT DATE: 10/27/2023
NARRATIVE
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No deficiencies cited.

A copy of this report and appeal rights (LIC 9058) was provided to Licensee. LPA observed Licensee post LIC9213 – Notice of Site Visit and Licensee was advised this notice is to be posted for 30 days from today’s date. An exit interview was conducted with Licensee, Michelle Arreola. This report was interpreted to licensee in Spanish by LPA Gonzalez.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 10/27/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/27/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2