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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 136610563
Report Date: 09/15/2023
Date Signed: 09/15/2023 11:40:30 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/17/2023 and conducted by Evaluator Gloria Gonzalez
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20230717131235
FACILITY NAME:CANALES, YULISA FAMILY CHILD CAREFACILITY NUMBER:
136610563
ADMINISTRATOR:YULISSA CANALESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 675-0530
CITY:CALEXICOSTATE: CAZIP CODE:
92231
CAPACITY:14CENSUS: 11DATE:
09/15/2023
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Yulisa CanalesTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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9
Infants are not being diaper changed in a timely manner.
INVESTIGATION FINDINGS:
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13
On September 15, 2023, 9:45 am, Licensing Program Analysts (LPA), Gloria Gonzalez conducted a complaint inspection to deliver findings and met with Licensee, Yulisa Canales regarding the above allegation. LPA advised Licensee of the purpose of the inspection and conducted a tour of the facility. There were eleven (11) daycare children, (4 of whom were infants) and one (1) staff member present during the inspection.

During the course of the investigation, interviews were conducted with the Licensee, staff members, daycare child, Licensee's family members, and several daycare parents. Facility records were also reviewed. Licensee denied the above allegation and states that diapers are changed every one or two hours or as needed. There was no corroborating evidence regarding this allegation. Due to conflicting information obtained from the interviews, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore the above allegation is found to be unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20230717131235
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: CANALES, YULISA FAMILY CHILD CARE
FACILITY NUMBER: 136610563
VISIT DATE: 09/15/2023
NARRATIVE
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No deficiencies cited.

A copy of this report and appeal rights (LIC 9058) was provided to Licensee. LPA observed Licensee post LIC9213 – Notice of Site Visit and Licensee was advised this notice is to be posted for 30 days from today’s date. An exit interview was conducted with Licensee, Yulisa Canales. This report was interpreted to licensee in Spanish by LPA Gonzalez.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Gloria Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/15/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2