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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 136610597
Report Date: 07/22/2025
Date Signed: 07/22/2025 11:28:32 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2025 and conducted by Evaluator Vicky Williamson
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250527090704
FACILITY NAME:OSUNA, JACQUELINE FAMILY CHILD CAREFACILITY NUMBER:
136610597
ADMINISTRATOR:JACQUELINE OSUNAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 427-6381
CITY:EL CENTROSTATE: CAZIP CODE:
92243
CAPACITY:14CENSUS: 4DATE:
07/22/2025
UNANNOUNCEDTIME BEGAN:
10:20 AM
MET WITH:Jacqueline OsunaTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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Licensee did not prevent day care children from engaging in a physical altercation
Licensee screams at day care children
INVESTIGATION FINDINGS:
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On 7/22/2025, at 10:20am, Licensing Program Analyst (LPA) Vicky Williamson conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegations. LPA met with Licensee, Jacqueline Osuna. Also present is Licensee’s Assistant, Chantelle Quintero. LPA accompanied by Licensee toured the facility. There were four (4) daycare children present.

During the course of the investigation, interviews were conducted with the licensee, licensee’s assistant, daycare children and daycare parents. A copy of the facility roster was obtained. It was alleged that the licensee did not prevent daycare children from engaging in a physical altercation. Licensee and licensee’s assistant denied the allegation. Licensee and licensee’s assistant stated that daycare children often want the same toys or games and may become upset with each other; however, they are not allowed to engage in any type of physical altercation. Licensee and licensee’s assistant stated that if any daycare children are attempting to engage in any type of physical altercation, her and her assistant would immediately intervene.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 20-CC-20250527090704
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: OSUNA, JACQUELINE FAMILY CHILD CARE
FACILITY NUMBER: 136610597
VISIT DATE: 07/22/2025
NARRATIVE
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It was alleged that licensee screams at daycare children. Licensee and licensee’s assistant denied the allegation. Licensee and licensee’s assistant admitted that the licensee’s voice is loud and stern; however, they both stated that licensee never screams or speaks inappropriately to any daycare children.

Based on interviews conducted, there were no disclosures that collaborated that licensee did not prevent daycare children from engaging in a physical altercation and that licensee screams at daycare children. Due to conflicting interview statements the allegations are found to be unsubstantiated. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

No deficiencies cited. A Notice of Site Visit (LIC 9213) was given to Licensee, Jacqueline Osuna and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Appeal Rights (LIC 9058) were provided. An exit interview conducted, and report was reviewed with Licensee, Jacqueline Osuna.

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 07/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2