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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 136610632
Report Date: 07/31/2026
Date Signed: 07/31/2026 01:08:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/12/2026 and conducted by Evaluator Oscar Picazo
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260112163114
FACILITY NAME:PALACIOS TORRES, ANA MARIA FAMILY CHILD CAREFACILITY NUMBER:
136610632
ADMINISTRATOR:ANA MARIA PALACIOS TORRESFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 460-1016
CITY:EL CENTROSTATE: CAZIP CODE:
92243
CAPACITY:14CENSUS: 5DATE:
07/31/2026
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Ana Maria Palcios TorresTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Licensee administered medication without proper authorization.
INVESTIGATION FINDINGS:
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On July 31, 2026, at 10:30 AM, Licensing Program Analyst (LPA) Oscar Picazo conducted an unannounced complaint inspection to deliver findings regarding the above allegation and met with Licensee Ana Maria Palacios Torres. LPA met with the Licensee and explained the purpose of the inspection. There were five (5) daycare children in attendance, two (2) of whom were under 24 months of age. Also present was licensee's daughter, Ana Villegas Palacios, who also the Licensee’s assistant..

During the course of the investigation, interviews were conducted with the Licensee, two staff members, and daycare parents.

It was alleged that the Licensee administered medication to a daycare child without proper authorization. During the interview, the Licensee accepted responsibility and admitted to giving one (1) ml of Children’s Motrin to a five-month-old child in care (C1) on 12/02/2025 without consent from the child’s authorized representative.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Oscar Picazo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 20-CC-20260112163114
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: PALACIOS TORRES, ANA MARIA FAMILY CHILD CARE
FACILITY NUMBER: 136610632
VISIT DATE: 07/31/2026
NARRATIVE
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The Licensee explained that the child had been fussy and inconsolable throughout the morning and, although it is not standard practice to administer any medication without prior authorization, she believed it might help reduce the child’s discomfort and fussiness.

Staff interviews corroborated that the licensee administer the medication to a child in care.

Based on the interviews and information obtained, the preponderance of evidence standard has been met; therefore, the allegation that the licensee administered medication without proper authorization is SUBSTANTIATED. Per California Code of Regulations, Title 22, Division 12, Chapter 3, one Type A deficiency is being cited on the attached LIC 9099D.

LPA Oscar Picazo informed the Licensee Ana Maria Palacios Torres that this report dated July 30, 2026, documents one Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

LPA informed the Licensee Ana Maria Palacios Torres to provide a copy of this licensing report dated 07/30/26 that documents any Type A deficiency to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A Notice of Site Visit (LIC 9213) was given to the licensee and must remain posted for 30 days.

An exit interview was conducted, and this report was reviewed with Licensee Ana Maria Palacios Torres.

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Oscar Picazo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 7
Control Number 20-CC-20260112163114
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: PALACIOS TORRES, ANA MARIA FAMILY CHILD CARE
FACILITY NUMBER: 136610632
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/31/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/31/2026
Section Cited
CCR
102423(a)(2)
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Personal rights: (a) Each child receiving services... shall have certain rights that shall not be waived or abridged... regardless of consent... from the childs authorized representative. (2) To receive safe, healthful, and comfortable accommodations...
This requirement is not met as evidenced by:
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Licensee states in her contract that she does not administer medication to daycare children & states this was a 1 time ocurence. Since the incident, the licensee has reiterated this rule to her assistants and parents and has not and will not administer any medication again without authorzation from the child's
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Based on licensee's interview, the licensee did not comply with the section cited above in that licensee administered medication to a day care child without prior authorizationn which poses an immediate health, safety, or personal rights risk to persons in care.
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authorized representative. Licensee states she will complete a written statement acknowledging understanding of the regulation and will submit it to the SDRO by 07/31/2026.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Tulam Vu
LICENSING EVALUATOR NAME: Oscar Picazo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/12/2026 and conducted by Evaluator Oscar Picazo
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260112163114

FACILITY NAME:PALACIOS TORRES, ANA MARIA FAMILY CHILD CAREFACILITY NUMBER:
136610632
ADMINISTRATOR:ANA MARIA PALACIOS TORRESFACILITY TYPE:
810
ADDRESS:1473 MEADOWVIEW AVENUETELEPHONE:
(760) 460-1016
CITY:EL CENTROSTATE:CAZIP CODE:
92243
CAPACITY:14CENSUS: 5DATE:
07/31/2026
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Ana Maria PalciosTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Daycare child sustained a fracture due to licensee neglect or physical abuse.
INVESTIGATION FINDINGS:
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On July 31, 2026, at 10:30 AM, Licensing Program Analyst (LPA) Oscar Picazo conducted an unannounced complaint inspection to deliver findings regarding the above allegation and met with Licensee Ana Maria Palacios Torres. LPA met with the Licensee and explained the purpose of the inspection. There were five (5) daycare children in attendance, two (2) of whom were under 24 months of age. Also present was licensee's daughter, Ana Villegas Palacios, who also the Licensee’s assistant.

The investigation was conducted by Community Care Licensing Division Investigations Branch (IB), Investigator Ernestina Bellucco. During the course of the investigation, interviews were conducted with the Licensee, staff members, daycare parents, law enforcement, and other outside agencies. Medical records, photos, and video were also obtained and reviewed.

Based on interviews and a review of medical records, it was determined that Child 1 (C1) was medically evaluated and diagnosed with a displaced oblique fracture of the left femur.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Oscar Picazo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 20-CC-20260112163114
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: PALACIOS TORRES, ANA MARIA FAMILY CHILD CARE
FACILITY NUMBER: 136610632
VISIT DATE: 07/31/2026
NARRATIVE
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The licensee and staff denied causing the injury and stated that it did not occur at the daycare facility. Due to the lack of corroborating statements or evidence regarding how and where the injury occurred, the allegation of neglect/lack of care and supervision by the licensee resulting in the child sustaining the fracture is determined to be UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

No deficiencies were cited during this inspection.

A Notice of Site Visit (LIC 9213) was given to the licensee, Ana Maria Palacios Torres and must remain posted for 30 days.

An exit interview was conducted, and this report was reviewed with Licensee Ana Maria Palacios Torres.

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Oscar Picazo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/31/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/31/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 7