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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 150400536
Report Date: 05/29/2025
Date Signed: 05/29/2025 11:06:08 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2025 and conducted by Evaluator Jimmy Duarte
COMPLAINT CONTROL NUMBER: 24-AS-20250521123231
FACILITY NAME:ROSEWOOD RETIREMENT COMMUNITYFACILITY NUMBER:
150400536
ADMINISTRATOR:BALABAN, ROCHELLEFACILITY TYPE:
741
ADDRESS:1301 NEW STINE ROADTELEPHONE:
(661) 834-0620
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93309
CAPACITY:220CENSUS: 166DATE:
05/29/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Administrator Rochelle BalamanTIME COMPLETED:
11:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handled resident in a rough manner causing injury.
Staff are not positioning resident in their bed according to physician's instructions.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) J. Duarte and Shawna Doucette arrived at the facility unnounced to conduct a 10-day complaint investigation. LPAs met with administrator (AD) Rochelle Balaban.

LPAs interviewed AD. LPAs reviewed and obtained copies of residents roster for assisted living and skilled nursing.

Based on interviews and records review, R1 has never resided in the facility. This agency has investigated the complaint alleging; staff handled resident in a rough manner causing injury and that staff are not positioning resident in their bed according to physician's instructions, found that the complaint was UNFOUNDED, which means it could not have happened, and/or, it without a reasonable basis; therefore, we have dismissed the complaint.

An exit interview was conducted with AD, and a copy of this report was provided.

Unfounded
Estimated Days of Completion:
SUPERVISOR'S NAME: Serigy PidgirnyTELEPHONE: (559) 246-0610
LICENSING EVALUATOR NAME: Jimmy DuarteTELEPHONE: (559) 243-8080
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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