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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 150402264
Report Date: 11/01/2022
Date Signed: 11/01/2022 02:55:11 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/07/2022 and conducted by Evaluator Kari McWilliams
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20220907094515
FACILITY NAME:OLIVE KNOLLS CHRISTIAN SCHOOLFACILITY NUMBER:
150402264
ADMINISTRATOR:MAYES, WENDYFACILITY TYPE:
850
ADDRESS:6201 FRUITVALE AVENUETELEPHONE:
(661) 393-3566
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93308
CAPACITY:217CENSUS: 126DATE:
11/01/2022
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Wendy MayesTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Daycare child sustained a bruise while in care.
Licensee did not report incident to appropriate parties
INVESTIGATION FINDINGS:
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On November 1, 2022 Licensing Program Analyst (LPA) Kari McWilliams arrived at the facility to conduct an unannounced complaint investigation. The purpose of this inspection was to deliver findings regarding the above listed allegations. LPA McWilliams met with Director Wendy Mayes.

LPA McWilliams completed thorough staff and child file reviews and interviews. Interviews consisted of staff, parents and Director Wendy Mayes and teacher #1.

Based on LPA McWilliams interviews that were conducted, file reviews and physical evidence the preponderance of evidence has been met, that child received a bruise while in care resulting in medical attention and the incident was never reported to the Department; resulting in a personal rights violation to children and a failure to report; therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulation, (Title 22, Division 12 and Chapter 1) are being cited on the attached LIC 9099D




Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Kari McWilliams
LICENSING EVALUATOR SIGNATURE:

DATE: 11/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 57-CC-20220907094515
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: OLIVE KNOLLS CHRISTIAN SCHOOL
FACILITY NUMBER: 150402264
VISIT DATE: 11/01/2022
NARRATIVE
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Exit interview conducted with Director Mayes. Notice of Site Visit Form to be posted to parent's board and must remain posted for 30 days. Appeal rights were provided.

Upon receipt of a Type A violation, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. A copy of the Fact Sheet - Child Care Parent Notification Requirements and a copy of LIC 9224 was given to licensee.

SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Kari McWilliams
LICENSING EVALUATOR SIGNATURE:

DATE: 11/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 57-CC-20220907094515
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: OLIVE KNOLLS CHRISTIAN SCHOOL
FACILITY NUMBER: 150402264
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/01/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/01/2022
Section Cited
CCR
101223(a)(3)
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The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule...
This requirement was not met as evidenced by the LPAs interviews, file review and physical evidence that child received a bruise while in care.
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Licensee immediately is offering more floaters to classrooms to assist teachers, walk children around facility who are having hard days, Director is completing more walk throughs of the facility to ensure safety of children.

Licensee will complete staff meeting to discuss citation and importance and re-iterate
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This causes an immediate risk to the health, safety and personal rights of children in care
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 positive reinforcements to redirect children. Licensee will send over staff meeting agenda and signature page after meeting.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Kari McWilliams
LICENSING EVALUATOR SIGNATURE:

DATE: 11/01/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 57-CC-20220907094515
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: OLIVE KNOLLS CHRISTIAN SCHOOL
FACILITY NUMBER: 150402264
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/01/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/01/2022
Section Cited
CCR
101212(d)(1)(B)
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Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day...(1) Events reported shall include the following:(B) Any injury to any child that requires medical treatment.
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Director is increasing documentation for incidents that take place on campus and immediately contact State for any unusual incidents.

Director is also implementing a documentation system of any unusual markings on a child upon arrival and teachers will have incident
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This requirement was not met evidenced by LPAs thorough investigation consisting of interviews and file review that an incident where child was hurt, reveived medical attention and was not reported; this causes a potential risk to health, safety and personal rights of children in care.
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reports attached to their clipboards while with children in care.
LPA will conduct a POC visit to ensure that these items are being completed after the above POC date; but not later than a week after.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Kari McWilliams
LICENSING EVALUATOR SIGNATURE:

DATE: 11/01/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/07/2022 and conducted by Evaluator Kari McWilliams
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20220907094515

FACILITY NAME:OLIVE KNOLLS CHRISTIAN SCHOOLFACILITY NUMBER:
150402264
ADMINISTRATOR:MAYES, WENDYFACILITY TYPE:
850
ADDRESS:6201 FRUITVALE AVENUETELEPHONE:
(661) 393-3566
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93308
CAPACITY:217CENSUS: 126DATE:
11/01/2022
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Wendy MayesTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff forced daycare child to take a nap
INVESTIGATION FINDINGS:
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On November 1, 2022 Licensing Program Analyst (LPA) Kari McWilliams arrived at the facility to conduct an unannounced complaint investigation. The purpose of this inspection was to deliver findings regarding the above allegation. LPA’s McWilliams met with Director Wendy Mayes.

LPA McWilliams completed thorough staff and child file reviews, and interviews and physical evidence.

Although the allegation may have happened or is valid. There is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted with Director Wendy Mayes. Notice of Site Visit Form to be posted to parent's board and must remain posted for 30 days. Notice of Site Visit, LIC 9099
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Kari McWilliams
LICENSING EVALUATOR SIGNATURE:

DATE: 11/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/01/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 5