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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 150406087
Report Date: 11/08/2023
Date Signed: 11/08/2023 03:04:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/02/2023 and conducted by Evaluator Paul Garcia
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20231002101331
FACILITY NAME:CANYON HILLS PRESCHOOLFACILITY NUMBER:
150406087
ADMINISTRATOR:SARAH VINSONFACILITY TYPE:
850
ADDRESS:7001 AUBURN STREETTELEPHONE:
(661) 871-0880
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93306
CAPACITY:146CENSUS: 19DATE:
11/08/2023
UNANNOUNCEDTIME BEGAN:
07:20 AM
MET WITH:Crystal MallardTIME COMPLETED:
08:30 AM
ALLEGATION(S):
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Facility allowed child to remain in soaked pull-up diaper
INVESTIGATION FINDINGS:
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On November 8, 2023, Licensing Program Analyst (LPA) Paul Garcia conducted an unannounced complaint inspection to provided findings for the above allegation. LPA Garcia met with Assistant Director,Crystal Mallard. LPA toured the facility and took a census.

During the course of the investigation LPA made observations, reviewed records, interviewed staff and parents. Based on the information obtained during the investigation, there is a preponderance of the evidence that child care staff allowed child to remain in soaked pull-up diaper; therefore, the allegation is SUBSTANTIATED.

Staff self-admitted that she had not checked if the child needed to be changed and the child was left in his saturated diaper. This investigation revealed this was an isolated incident.
Per Title 22, Division 12, Chapter 1, of the California Code of Regulations the following deficiency is being cited: (see next page, 809 D Type B citation)

An exit interview was conducted with the Assistant Director, Crystal Mallard.
Licensee was provided a copy of their Appeal Rights.
A notice of site visit was given and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Duane Matsubara
LICENSING EVALUATOR NAME: Paul Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 57-CC-20231002101331
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: CANYON HILLS PRESCHOOL
FACILITY NUMBER: 150406087
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/08/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/08/2023
Section Cited
CCR
101223(a)(2)
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The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful, and comfortable accommodations... This requirement was not met by:
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Assistant Director, Crystal Mallard stated her staff will hold a mandatory staff training and implement a system that would eliminate occurrences of this nature in the future.
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Based on document review and Interview with a witnesses, it was determined that a child to remained in a wet pull-up diaper. This poses a potential risk to the health, safety, and personal rights of children in care.
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Assistant Director, Crystal Mallard stated she will provide CCL with an outline of the system covered as well as a log of staff who attend the training by 11/15/2023.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Duane Matsubara
LICENSING EVALUATOR NAME: Paul Garcia
LICENSING EVALUATOR SIGNATURE:

DATE: 11/08/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/08/2023
LIC9099 (FAS) - (06/04)
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