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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 153802093
Report Date: 11/04/2025
Date Signed: 11/04/2025 05:32:00 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/08/2025 and conducted by Evaluator Isabel Ortega
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250908234459
FACILITY NAME:MORENO'S DAY CAREFACILITY NUMBER:
153802093
ADMINISTRATOR:MORENO, RAFAELAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(661) 972-9174
CITY:TEHACHAPISTATE: CAZIP CODE:
93561
CAPACITY:14CENSUS: 7DATE:
11/04/2025
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Rafaela Moreno, LicenseeTIME COMPLETED:
05:35 PM
ALLEGATION(S):
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Licensee did not prevent a daycare child from being dragged while in care
Licensee mistreated the day-care children while in care
Licensee did not prevent a day-care child from sustaining an injury while in care
Licensee threatened the day-care children
INVESTIGATION FINDINGS:
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On Tuesday, November 04, 2025, Licensing Program Analyst (LPA) Isabel Ortega conducted an unannounced complaint investigation to deliver the findings regarding the allegations above. Upon arrival, LPA toured the facility and observed seven children in care and licensee providing care and supervision.
During the course of this investigation, LPA, conducted confidential interviews with Staff, parents and children. LPA reviewed relevant information provided regarding the allegations. Interviews conducted did not disclose any concerns with the quality of care provided by Moreno's Family Child Care Home. According to interviews conducted, children are supervised, redirected and a plan of action is developed with parent. These allegations under personal rights and supervision are deemed to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation. Failure to maintain posting as required will result in a civil penalty of $100.00. An exit interview was conducted, notice of site visit, and appeal rights were provided to licensee.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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