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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 153808179
Report Date: 11/04/2025
Date Signed: 11/04/2025 02:41:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/25/2025 and conducted by Evaluator Isabel Ortega
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250925114405
FACILITY NAME:PRIMEROS PASOS CHILD DEVELOPMENT CENTERFACILITY NUMBER:
153808179
ADMINISTRATOR:LLANES, GLORIAFACILITY TYPE:
850
ADDRESS:1111 BUSH STREETTELEPHONE:
(661) 854-6488
CITY:ARVINSTATE: CAZIP CODE:
93203
CAPACITY:106CENSUS: 67DATE:
11/04/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Francis Vega, Site Supervisor TIME COMPLETED:
02:45 PM
ALLEGATION(S):
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Staff handle children in an inappropriate manner
INVESTIGATION FINDINGS:
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On 11/4/20254 Licensing Program Analyst (LPA)Ortega conducted a subsequent complaint inspection for the purpose of delivering the findings for the above allegation. LPA met with Site Supervisor Francis Vega to discussed the complaint allegation investigation. LPA was granted entry. Upon arrival LPA observed 67 children and 16 staff providing care and supervision.
The investigation consisted of Interviews with relevant parties, including staff, children, parents and review of supportive documentation. The information gathered did not reveal staff is mishandling children. According to interviews there were no disclosures regarding children being handled inappropriately by staff.
Based on the information obtained from interviews, supporting documentation the above complaint is being Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation Staff handle children in an inappropriate manner is unsubstantiated.
An exit interview was conducted, a copy of this report, notice of site visit and appeal rights were provided today.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/25/2025 and conducted by Evaluator Isabel Ortega
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250925114405

FACILITY NAME:PRIMEROS PASOS CHILD DEVELOPMENT CENTERFACILITY NUMBER:
153808179
ADMINISTRATOR:LLANES, GLORIAFACILITY TYPE:
850
ADDRESS:1111 BUSH STREETTELEPHONE:
(661) 854-6488
CITY:ARVINSTATE: CAZIP CODE:
93203
CAPACITY:106CENSUS: 67DATE:
11/04/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Francis Vega, Site Supervisor TIME COMPLETED:
02:45 PM
ALLEGATION(S):
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9
Staff speaks to children in an inappropriate manner
INVESTIGATION FINDINGS:
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On 11/4/2025 Licensing Program Analyst (LPA) Ortega met with Site Supervisor for the purpose of conducting a subsequent complaint investigation to deliver findings for the above allegation. LPA toured the facility and observed 67 children in care and 16 Staff providing care and supervision.

During this investigation, LPA received pertinent document related to this investigation, which included Facility roster, Staff, parent and child interviews. Interviews disclosed Staff #10 speaks to children in an inappropriate manner. Although, Staff #10's child interactions are limited but on different occasions staff #10 was observed and heard speaking inappropriately to children in care and on other occasions staff #10 was heard yelling at adults while children were present.

Based on information obtained, and disclosures the allegations Staff speaks to children in an inappropriate manner is deemed SUBSTANTIATED and a citation will be issued(See LIC 9099-D for cited deficiency). A finding of substantiated means that allegations were valid because the preponderance of the evidence standard has been met.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 12-CC-20250925114405
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: PRIMEROS PASOS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 153808179
VISIT DATE: 11/04/2025
NARRATIVE
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This facility was cited a Type B in accordance to Title 22 of the California Code of Regulations and/or Health & Safety codes.

Upon receipt of a Type B deficiency facility shall post the report for 30 days

An exit interview conducted, appeal rights discussed, and a copy of this report was provided.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 12-CC-20250925114405
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: PRIMEROS PASOS CHILD DEVELOPMENT CENTER
FACILITY NUMBER: 153808179
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/04/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/04/2025
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:(1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement was not met by evidence by...
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Facility will provide training and submit a copy of agenda with sign in sheet. Staff #10 shall submit in writing to HR and CCL an understanding of importance of positive child, staff and parent interactions to the Palmdale Regional Office by email and by due date specific.
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Interviews disclosures Staff #10 yells at children while in care. Although, staff #10's interaction are limited with children, when Staff #10 does interact Staff #10 is heard and observed to be negative raising her voice, scolding children, speaking to children in an inappropriate manner. Interviews disclosed staff #10 yells at children. Staff #10 also was witnessed yelling at staff and parents while children are present. This poses a potential health and safety health risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 11/04/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/04/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4