<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 153808662
Report Date: 04/11/2025
Date Signed: 06/13/2025 11:41:28 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/03/2025 and conducted by Evaluator Anita Tristan
COMPLAINT CONTROL NUMBER: 57-CC-20250403094433

FACILITY NAME:LIL' EXPLORERSFACILITY NUMBER:
153808662
ADMINISTRATOR:CONTRERAS, BRIANNAFACILITY TYPE:
850
ADDRESS:8800 HARRIS ROADTELEPHONE:
(661) 665-1200
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93311
CAPACITY:298CENSUS: 113DATE:
04/11/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Jennifer BessTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handled daycare child in a rough manner.
Staff yells at daycare child.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 04/09/2025 Licensing Program Analysts (LPAs) Anita Tristan and Sonjia Navarrette conducted an unannounced complaint inspection to open the above allegations. LPA met with Director, Jennifer Bess. LPA Tristan explained the allegation, and toured the facility, inside and outside and a census was taken. LPAs observed children in building one playing outside and in building two children and staff were watching a movie and doing table activities.

During the investigation LPAs observation Staff #1 handling and yelling at day care children in a rough manner.

Based upon LPA observations, and information gathered through interviews, the preponderance of evidence standard has been met, therefore the above allegations is found to be SUBSTANTIATED
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Anita Tristan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 57-CC-20250403094433
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: LIL' EXPLORERS
FACILITY NUMBER: 153808662
VISIT DATE: 04/11/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Per California Code of Regulations, Title 22, Division 12, this Type A deficiency is being cited.

Upon receipt, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months. A completed signed copy of the LIC 9224 will be placed in each child’s file.

Exit interview conducted with the Director, Jennifer Bess.

Plan Of Correction/Appeal Rights were given and discussed.

A Notice of Site Visit is to be posted for 30 days.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Anita Tristan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 57-CC-20250403094433
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: LIL' EXPLORERS
FACILITY NUMBER: 153808662
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/11/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/14/2025
Section Cited
CCR
101223(a)(3)
1
2
3
4
5
6
7
(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a interference with functions of .....
1
2
3
4
5
6
7
Per director facility will provide an all-staff training regarding Title 22 Regulation 101223(a)(3). This training will include viewing Community Care Licensing (CCL) video, copy of agenda, and sign in sheet of staff.
8
9
10
11
12
13
14
This requirement was not met by:
Based upon LPA observations, and information gathered through interviews. Staff #1 was obsereved handling and yelling at day care children in a rough manner.
8
9
10
11
12
13
14
titled “Children’s Personal Rights in Child Care”. This video can be viewed by accessing the Departments website: ccld.childcarevideos.org. Licensee will submit a copy of training agenda and a list of attendees to the Fresno CCL office by 04/14/2025.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Anita Tristan
LICENSING EVALUATOR SIGNATURE:

DATE: 04/11/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/11/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5