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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 153809644
Report Date: 12/09/2022
Date Signed: 12/09/2022 02:07:27 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/02/2022 and conducted by Evaluator Kari McWilliams
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20221102111206
FACILITY NAME:LUND, JOAN FAMILY CHILD CAREFACILITY NUMBER:
153809644
ADMINISTRATOR:LUND, JOANFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(661) 333-8728
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93308
CAPACITY:14CENSUS: 4DATE:
12/09/2022
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Joan LundTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Licensee did not contact parent/guardian for sick child
INVESTIGATION FINDINGS:
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On December 9, 2022 Licensing Program Analyst (LPA) Kari McWilliams arrived at the facility to conduct an unannounced complaint investigation. The purpose of this inspection was to deliver findings regarding the above listed allegation; Licensee did not contact parent/guardian for sick child. LPA McWilliams met with Licensee Joan Lund. LPA toured the facility and a census was taken.

Through the investigation LPA McWilliams completed thorough interviews, obtained video evidence and text messages. During the interviews and text messages LPA was able to witness communication between Licensee and Guardian #1 (G1) that child #1 (C1) was falling asleep prior to lunch, not eating well, and asking for parents. During the text messages it was not discussed or known if the child was sick or not feeling well; as C1 never stated that they didn't feel good. Licensee stated that (C1) does not come on a regular basis and had only been coming for a few months; LPA was able to confirm C1 attendance through file review and sign in/sign out sheets.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Kari McWilliams
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 57-CC-20221102111206
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: LUND, JOAN FAMILY CHILD CARE
FACILITY NUMBER: 153809644
VISIT DATE: 12/09/2022
NARRATIVE
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 In video evidence as child is getting picked up by guardian #2 (G2) Licensee states to G2 that C1 felt like they were going to throw up and was in the restroom. At the time C1 reported feeling sick G2 was already on their way to pick up child.

During interviews of G1 and G2 LPA was able to determine that the C1 was sick and on antibiotics prior to going to Licensee's and reportedly being sick. This information was confirmed not to be communicated with Licensee prior to drop off.

Although the allegation may have happened or is valid. There is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted with Licensee Joan Lund. Notice of Site Visit Form to be posted to parent's board and must remain posted for 30 days.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Kari McWilliams
LICENSING EVALUATOR SIGNATURE:

DATE: 12/09/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/09/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2