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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 153810197
Report Date: 04/21/2026
Date Signed: 04/21/2026 02:00:41 PM

Document Has Been Signed on 04/21/2026 02:00 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
153810197
ADMINISTRATOR/
DIRECTOR:		AMANDA FLORESFACILITY TYPE:
850
ADDRESS:2800 CALLOWAY DRTELEPHONE:
(661) 679-6024
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93312
CAPACITY: 125TOTAL ENROLLED CHILDREN: 125CENSUS: 120DATE:
04/21/2026
TYPE OF VISIT:Case Management - IncidentUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
10:40 AM
MET WITH: Kacey WestbrookTIME VISIT/
INSPECTION COMPLETED:
02:15 PM
NARRATIVE
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On April 21, 2026, Licensing Program Analyst (LPA) Paul Garcia conducted an unannounced Case Management Incident inspection. LPA Garcia met with Director Kacey Westbrook. A tour of the facility was conducted inside and a visual inspection outside, and a census of the children in care was taken.

The purpose of this inspection was to obtain additional information regarding an unusual incident reported to the Fresno Community Care Licensing Division (CCLD) on April 10, 2026, involving a child who sustained a severe facial laceration requiring medical treatment. During the inspection, LPA Garcia interviewed Kacey Westbrook and one staff member, and reviewed relevant documentation. Children were not interviewed due to their absence at the time of the visit.

According to the initial report, on April 10, 2026, at approximately 3:50 p.m., Child 1 (C1) fell in the classroom and struck the corner of a chair, resulting in a deep cut to the eyebrow area. A teacher applied ice to the wound, and the parents were contacted. C1’s father arrived shortly thereafter and transported the child for medical evaluation. The attending physician later reported that the depth of the wound was inconsistent with a minor push and indicated that the impact must have been forceful. C1 required twelve stitches both internal and external due to the severity of the laceration.

During the interview, Staff 1 (S1) stated that at approximately 4:00 p.m., while she was cleaning, she heard C1 crying and observed him lying face down on the floor. When questioned, Child 2 (C2) stated that he had picked up a wooden chair and struck C1. S1 confirmed that significant bleeding was present. Although S1 did not witness the incident, she reported that shortly beforehand she had observed C2 lifting a wooden child sized chair onto a table and had redirected him not to do so.
NAME OF LICENSING PROGRAM MANAGER: Cynthia Brannon
NAME OF LICENSING PROGRAM ANALYST: Paul Garcia
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 04/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 04/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
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California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 153810197
VISIT DATE: 04/21/2026
NARRATIVE
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A review of C2’s file revealed 39 serious incident reports within an eight month period, all involving child-on-child aggression, including episodes of heightened aggression. Interviews with staff indicated that this particular classroom is known for serving children with challenging behaviors, and additional staff are sometimes assigned to the room to provide support when needed.

Although a qualified staff member was present in the classroom at the time of the incident, her focus on cleaning rather than supervising the children resulted in a lack of supervision. This lapse created conditions in which C2 was able to engage in aggressive behavior that resulted in C1 sustaining a significant facial injury requiring medical treatment. Despite being aware of C2’s history of aggression, staff did not take active or appropriate steps to prevent foreseeable harm.

Per Title 22, Division 12, Chapter 1, of the California Code of Regulations, the following deficiency is being cited: (see next page, 809 D)

An exit interview was conducted, and this report was reviewed with Kacey Westbrook.
A notice of site visit was issued and must remain posted for 30 days.
This report shall be made available to the public upon request.
Appeal Rights were discussed and issued.
NAME OF LICENSING PROGRAM MANAGER: Cynthia Brannon
NAME OF LICENSING PROGRAM ANALYST: Paul Garcia
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 04/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/21/2026
LIC809 (FAS) - (06/04)
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Document Has Been Signed on 04/21/2026 02:00 PM - It Cannot Be Edited


Created By: Paul Garcia On 04/21/2026 at 01:17 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 153810197

DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/21/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/01/2026
Section Cited
CCR
101229(a)

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101229 Responsibility for Providing Care and Supervision(a) The licensee shall provide care and supervision as necessary to meet the children's needs. This requirement is not met as evidenced by
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Director Kasey Westbrook stated staff will have a training pertaining to regulation 101229(a)(1); An agenda, Copy of training materials, and signed staff roster of attendees is to be completed and submitted to the Fresno
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Based in interview and documents reviewed, the onsite teacher was engaged in a cleaning task rather than directly supervising the children which resulted in a lack of supervision. This lapse created conditions in which C2 was able to engage in kmnown aggressive behavior that resulted in an injury requiring medical treatment.
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Community Care Licensing (CCL) office by May 1, 2026.

Director Kasey Westbrook indicated she would like to be referred to CDSS Technical support Program.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Cynthia Brannon
NAME OF LICENSING PROGRAM MANAGER:
Paul Garcia
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 04/21/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 04/21/2026


LIC809 (FAS) - (06/04)
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