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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 153810198
Report Date: 09/18/2025
Date Signed: 10/01/2025 03:20:26 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2025 and conducted by Evaluator Sonja Navarrette
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20250630125730
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
153810198
ADMINISTRATOR:AMANDA FLORESFACILITY TYPE:
830
ADDRESS:2800 CALLOWAY DRTELEPHONE:
(661) 679-6024
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93312
CAPACITY:40CENSUS: 11DATE:
09/18/2025
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Amanda FloresTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Staff did not sterilize the sippy cups between uses by other infants.
Child sustained injuries due to a lack of supervision.
INVESTIGATION FINDINGS:
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On 09/18/2025, Licensing Program Analyst (LPA) Sonja Navarrette conducted an unannounced complaint inspection to provide findings. LPA met with Director Amanda Flores and Assistant Director Casey Westbrook. Facility Representative Martinez accompanied LPA during tour of facility both inside and outside. LPA discussed the allegations and took a census. LPA interviewed witnesses, parents, reviewed sign-in/out sheets, and reviewed facility records. During the investigation, witnesses revealed the following:

An incident occurred on 06/05/2025 where Child 1 sustained an injury, including a bruise to the nose. Interviews were conducted with the two staff that were present in the classroom during the incident, and it was determined that neither staff visually observed the incident that resulted in injury.
Regarding allegation of staff did not sterilize the sippy cups between uses by other infants. Staff interviews revealed they have witnessed children grabbing other children’s sippy cups and drinking from a sippy cup that does not belong to them. Staff and witnesses disclose the sippy cups are being “rinsed off” and given back to the child. Continued on LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Sonja Navarrette
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 57-CC-20250630125730
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 153810198
VISIT DATE: 09/18/2025
NARRATIVE
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Based upon observations, and information gathered through interviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, the following deficiencies are being cited on the attached LIC 9099D.
Exit interview conducted and report was reviewed with Director Amanda Flores and Assistant Director Casey Westbrook.
A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Sonja Navarrette
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 57-CC-20250630125730
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 153810198
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/18/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/25/2025
Section Cited
CCR
101239.2(a)
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(a) Drinking water from a noncontaminating fixture or container shall be readily available both indoors and in the outdoor activity area.

This requirement is not met as evidenced by:
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The licensee agreed to conduct an all-staff training regarding regulation, provide noncontaminated cups to children in care, and a plan of action on how staff will improve to sanitize cups. Licensee will provide the LPA meeting agenda, sign-in sheet by POC due date via e-mail.
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Based on interviews, the licensee did not comply with the section cited above as through staff and witness statements, infants are drinking from the wrong sippy cup and is not sterilized before being used which poses a potential health, safety or personal rights risk to persons in care.
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Type B
09/25/2025
Section Cited
CCR
101429(a)(1)
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(1) Each infant shall be constantly supervised and under direct visual observation and supervision by a staff person at all times.

This requirement is not met as evidenced by:
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The licensee agreed to conduct all-staff training regarding this regulation and provide a plan of action as to how staff will improve supervision of children. The licensee will provide the LPA with a meeting agenda and a sign-in sheet of attendance by POC due date via e-mail.
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Based on interview and record review, the licensee did not comply with the section cited above although there were staff in the classroom at the time of the incident some staff did not witness the child fall which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Sonja Navarrette
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/30/2025 and conducted by Evaluator Sonja Navarrette
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20250630125730

FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
153810198
ADMINISTRATOR:AMANDA FLORESFACILITY TYPE:
830
ADDRESS:2800 CALLOWAY DRTELEPHONE:
(661) 679-6024
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93312
CAPACITY:40CENSUS: 11DATE:
09/18/2025
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Amanda FloresTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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2
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9
Staff did not report incident to licensing authority
INVESTIGATION FINDINGS:
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On 09/18/2025, Licensing Program Analyst (LPA) Sonja Navarrette conducted an unannounced complaint inspection to provide findings. LPA met with Director Amanda Flores and Assistant Director Casey Westbrook. Facility Representative Felicia Martinez accompanied LPA during tour of facility both inside and outside. LPA discussed the allegation and a census was taken. LPA interviewed witnesses, parents, reviewed sign-in/out sheets, and facility records. During the investigation, witnesses revealed the following:
Based on interviews conducted, and inconsistencies in statements, LPA was unable to determine whether the facility had knowledge of the child obtaining medical care because of the incident that occurred on 06/05/2025.

The investigation revealed through interviews, LPA’s observations, and review of records, that although the above allegations may have happened or are valid, there is not a preponderance of evidence at this time to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Sonja Navarrette
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4