<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 153911152
Report Date: 01/15/2026
Date Signed: 01/15/2026 10:40:12 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/20/2025 and conducted by Evaluator Nohemi Sanchez
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20251020121812
FACILITY NAME:MUNOZ LOPEZ, DULCE FAMILY CHILD CAREFACILITY NUMBER:
153911152
ADMINISTRATOR:MUNOZ LOPEZ, DULCEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(661) 636-7604
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93307
CAPACITY:14CENSUS: 5DATE:
01/15/2026
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Dulce Munoz LopezTIME COMPLETED:
10:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Child received unexplained fracture while in care

Licensee did not report child's injury to authorized representative or parents
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 01/15/2026, Licensing Program Analyst (LPA) Nohemi Sanchez conducted an unannounced complaint inspection at the facility. The purpose of the inspection was to deliver the findings for the above-listed complaint allegations. LPA met with Dulce Munoz Lopez, who accompanied LPA during tour of facility both inside and outside.

An investigation was conducted by the Department of Social Services Investigations Branch Investigator Ruben Munoz and LPA Sanchez. During the course of this investigation, documents and records were received, and interviews were conducted with witnesses. Based on interviews conducted and information received, it was determined that a child sustained a fracture on the elbow, but it was unable to be determined whether or not the injury occurred while the child was in care. Due to inconsistencies in interviews, LPA was unable to determine whether the Licensee failed to report the child’s injury to the authorized representative or parent.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Nohemi Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 57-CC-20251020121812
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: MUNOZ LOPEZ, DULCE FAMILY CHILD CARE
FACILITY NUMBER: 153911152
VISIT DATE: 01/15/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
The investigation revealed through interviews and review of records, that although the above allegations may have happened or are valid, there is not a preponderance of evidence at this time to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, no deficiency cited. Exit interview conducted with the Licensee, Dulce Munoz Lopez.

Appeal Rights were provided and discussed, and a Notice of Site Visit will be posted for 30 days.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Nohemi Sanchez
LICENSING EVALUATOR SIGNATURE:

DATE: 01/15/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2