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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 153911753
Report Date: 03/26/2026
Date Signed: 03/27/2026 07:21:16 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/02/2026 and conducted by Evaluator Octavia Nolan
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20260202112156
FACILITY NAME:ROBLES, JOANNA FAMILY CHILD CAREFACILITY NUMBER:
153911753
ADMINISTRATOR:ROBLES, JOANNAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(310) 924-1326
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93314
CAPACITY:14CENSUS: 13DATE:
03/26/2026
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Joanna RoblesTIME COMPLETED:
10:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee does not reside in the home
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 03/26/2026, Licensing Program Analyst (LPA) Octavia Nolan conducted an unannounced complaint inspection at the facility and met with Licensee, Joanna Robles. The purpose of the inspection was to interview staff, children and deliver findings for the above allegation.

During the investigation, LPA interviewed parents, children, and staff. LPA also completed a records review, collected documents, and completed observations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 3, no deficiency is cited. Exit interview conducted with Licensee, Joanna Robles.

Appeal rights were provided. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Octavia Nolan
LICENSING EVALUATOR SIGNATURE:

DATE: 03/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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