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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 153911912
Report Date: 05/29/2024
Date Signed: 05/29/2024 10:55:53 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2024 and conducted by Evaluator Jose Penate
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20240327094746

FACILITY NAME:RIVERA, CRISTINA FAMILY CHILD CAREFACILITY NUMBER:
153911912
ADMINISTRATOR:RIVERA, CRISTINAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(661) 458-6186
CITY:DELANOSTATE: CAZIP CODE:
93215
CAPACITY:14CENSUS: 4DATE:
05/29/2024
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Cristina RiveraTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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 Staff inappropriately discipline child in care
INVESTIGATION FINDINGS:
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On 05/29/2024, an unannounced inspection was conducted by Licensing Program Analyst (LPA), Jose Penate. LPA met with Licensee, Cristina Rivera. Purpose of the inspection was to close the complaint investigation and provide findings for the above allegation. During the investigation, LPA interviewed staff, parents, daycare children, reviewed facility records, toured the facility, and observed facility operations.

Based on the investigation, there is not sufficient evidence to determine that, staff inappropriately discipline child/ren in care. During investigation it was disclosed by a witness that he/she observed licensee, Cristina Rivera slap the top of a toddler’s hand in a nonaggressive manner. The witness demonstrated the slap two times to the LPA. The witness stated the toddler did not cry but she did place the toddler in the playpen for time out/pause time.

Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gloria Reyes
LICENSING EVALUATOR NAME: Jose Penate
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 57-CC-20240327094746
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: RIVERA, CRISTINA FAMILY CHILD CARE
FACILITY NUMBER: 153911912
VISIT DATE: 05/29/2024
NARRATIVE
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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred; therefore, the allegation is UNSUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 3, no deficiency cited.
Exit interview conducted with Licensee, Cristina Rivera.

Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days.
SUPERVISORS NAME: Gloria Reyes
LICENSING EVALUATOR NAME: Jose Penate
LICENSING EVALUATOR SIGNATURE:

DATE: 05/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 4