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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 155601002
Report Date: 09/30/2025
Date Signed: 09/30/2025 11:47:19 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2025 and conducted by Evaluator Valentin Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20250806122003
FACILITY NAME:DISCOVERY DEPOT CHILD CAREFACILITY NUMBER:
155601002
ADMINISTRATOR:FERGUSON, DECONDIAFACILITY TYPE:
850
ADDRESS:1620 E TRUXTON AVETELEPHONE:
(661) 324-0984
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93305
CAPACITY:22CENSUS: 8DATE:
09/30/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Christina MendezTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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9
Reporting Requirements
Reporting Requirements
INVESTIGATION FINDINGS:
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On September 30, 2025, Licensing Program Analyst (LPA) Valentin Hernandez conducted an unannounced Complaint Inspection to deliver findings for the above-mentioned allegations. LPA Hernandez met with Acting Program Manager, Christina Mendez. LPA Hernandez discussed the above allegations and the reason for the inspection. LPA toured the facility inside and outside. LPA took a census: 8 children were present.

In regard to the allegation of Reporting Requirements, closure dates were not reported to CCLD, it was revealed that the allegation is SUBSTANTIATED. During the investigation, LPA interviewed the Complainant, Director of Programs, Acting Program Manager, Day Care Staff, Day Care Parents, and Day Care Children. LPA also reviewed facility records. Based upon LPA Hernandez’s observations, documentation, and information gathered through interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.
Continued on LIC 9099C

Substantiated
Estimated Days of Completion: 60
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Valentin Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 57-CC-20250806122003
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: DISCOVERY DEPOT CHILD CARE
FACILITY NUMBER: 155601002
VISIT DATE: 09/30/2025
NARRATIVE
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In regard to the other allegation of Reporting Requirements, an employee’s credentials were not submitted to CCLD, it was revealed that the allegation is SUBSTANTIATED. During the investigation, LPA interviewed the Complainant, Director of Programs, Acting Program Manager, Day Care Staff, Day Care Parents, and Day Care Children. LPA also reviewed facility records. Based upon LPA Hernandez’s observations, documentation, and information gathered through interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, this deficiency is being cited on the attached LIC 9099D.

An exit interview was conducted with the Acting Program Manager, Christina Mendez. Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiencies cited during today's visit. A notice of site visit was issued and must remain posted for 30 days.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Valentin Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 57-CC-20250806122003
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: DISCOVERY DEPOT CHILD CARE
FACILITY NUMBER: 155601002
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/22/2025
Section Cited
CCR
101212(d)(1)(C)
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Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. In addition, a written report containing the information specified in (d)(2) below shall be submitted to the Department within seven days following the occurrence of such event...
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Per Acting Program Manager, Christina Mendez and Program Director, David Madding, they will provide an updated protocol for the program director and how this requirement will be met. The updated protocol will include job title and description, to reflect who is responsible for calling in and providing the written
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This requirement was not met as evidenced by: Based on that the facility did not report incidents/closure dates to CCL as stated in LIC809 within 24 hours of the occurrence. This poses a potential risk to the health, safety, or personal rights of children in care.
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continued...
Unusual Incident Report. The updated protocol shall include time frames. The updated protocol will be provided to Fresno South Child Care Regional office on or no later than October 22, 2025.
Type B
10/22/2025
Section Cited
CCR
101212(b)
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(b) The name of the child care center director, and any fully qualified teacher(s) designated to act in the child care center director's absence, shall be reported to the Department within 10 days of a change of child care center director or designee(s).
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Per the Acting Program Manager, Christina Mendez and the Program Director, David Madding, licensee will provide written protocol for the Program Director to provide a complete director’s packet when hiring for the position of Site Supervisor/Center director.
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This requirement is not met as evidenced by: Based on record review and interviews, the facility did not comply with the section cited above in that the Department was not updated with the name of a previous center director, S1, or qualified teacher, which poses/posed a potential health, safety or personal rights risk to persons in care.
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Continued...
The updated protocol will be provided to Fresno South Child Care Regional office on or no later than October 22, 2025.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Valentin Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2025 and conducted by Evaluator Valentin Hernandez
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20250806122003

FACILITY NAME:DISCOVERY DEPOT CHILD CAREFACILITY NUMBER:
155601002
ADMINISTRATOR:FERGUSON, DECONDIAFACILITY TYPE:
850
ADDRESS:1620 E TRUXTON AVETELEPHONE:
(661) 324-0984
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93305
CAPACITY:22CENSUS: 8DATE:
09/30/2025
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Christina MendezTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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2
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5
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8
9
Staff Qualifications and Duties
Care and Supervision
INVESTIGATION FINDINGS:
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On September 30, 2025, Licensing Program Analyst (LPA) Valentin Hernandez conducted an unannounced Complaint Inspection to deliver findings for the above-mentioned allegations. LPA Hernandez met with Acting Program Manager, Christina Mendez. LPA Hernandez discussed the above allegations and the reason for the inspection.

In regard to the allegation of Staff Qualifications and Duties, it was revealed that the allegation is UNSUBSTANTIATED. During the investigation, LPA interviewed the Complainant, Director of Programs, Acting Program Manager, Day Care Staff, Day Care Parents, and Day Care Children. LPA also reviewed facility records. This agency determined that the complaint is Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Continued on LIC 9099C

Unsubstantiated
Estimated Days of Completion: 60
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Valentin Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 57-CC-20250806122003
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: DISCOVERY DEPOT CHILD CARE
FACILITY NUMBER: 155601002
VISIT DATE: 09/30/2025
NARRATIVE
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In regard to the allegation of Care and Supervision, it was revealed that the allegation is UNSUBSTANTIATED. During the investigation, LPA interviewed the Complainant, Director of Programs, Acting Program Manager, Day Care Staff, Day Care Parents, and Day Care Children. LPA also reviewed facility records. This agency determined that the complaint is Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiency are cited during today's visit.

An exit interview was conducted with the Acting Program Manager, Christina Mendez. Per California Code of Regulations, Title 22, Division 12, Chapter 1, no deficiencies cited during today's visit. A notice of site visit was issued and must remain posted for 30 days.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Valentin Hernandez
LICENSING EVALUATOR SIGNATURE:

DATE: 09/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/30/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5