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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 155601042
Report Date: 10/08/2025
Date Signed: 10/08/2025 06:01:42 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/03/2025 and conducted by Evaluator Christopher Burnias
COMPLAINT CONTROL NUMBER: 57-CC-20251003125912
FACILITY NAME:VILLAGE CHILD CARE CENTER, THEFACILITY NUMBER:
155601042
ADMINISTRATOR:PALACIOS, ESPERANZAFACILITY TYPE:
860
ADDRESS:5915 NATHANIEL WYTELEPHONE:
(661) 302-9110
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93313
CAPACITY:57CENSUS: 23DATE:
10/08/2025
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Licensee - Esperanza PalaciosTIME COMPLETED:
06:15 PM
ALLEGATION(S):
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Staff do not ensure that play equipment is safe to use.
Licensee operating beyond the conditions and limitations specified on the license.
INVESTIGATION FINDINGS:
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On 10/08/2025, Licensing Program Analyst (LPA) Christopher Burnias and Licensing Program Manager (LPM) Luisa Gavoutian conducted an unannounced complaint inspection to gather information and investigate the above allegation. LPA and LPM met with Licensee Esperanza Palacios and toured the facility both inside and outside. LPA explained the allegation and took a census. LPA made observations and interviewed staff, and children, reviewed sign-in/out sheets, and reviewed facility records. During today's inspection, LPA and LPM observed the following in the outdoor play area: the small climbing equipment with slide had a broken step that was bending in when weight was applied and was placed on the cement and did not have cushioning material at the landing of the slide; the large play structure which includes swings and a slide is not anchored into the ground; one tricycle was missing the left pedal.

During interview with Licensee, Licensee stated that there were one or more incidents where children over the age of 6 years old and under the age of 2 years old were present at the day care during operating hours.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Christopher Burnias
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 57-CC-20251003125912
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: VILLAGE CHILD CARE CENTER, THE
FACILITY NUMBER: 155601042
VISIT DATE: 10/08/2025
NARRATIVE
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Based upon observations, and information gathered through interviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, this deficiency is being cited on the attached LIC 9099D.

An exit interview conducted with Licensee Esperanza Palacios. A copy of this report and Appeal Rights were provided and discussed with Licensee.

A Notice of Site Visit Form was posted to parent's board and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Christopher Burnias
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 57-CC-20251003125912
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: VILLAGE CHILD CARE CENTER, THE
FACILITY NUMBER: 155601042
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/22/2025
Section Cited
CCR
101239(o)(1)
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(o) Playground equipment shall be securely anchored to the ground unless it is portable by design. (1) Equipment shall be maintained in a safe condition, free of sharp, loose or pointed parts. This requirement was not met as evidenced by:
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Licensee stated she shall anchor the large play structure and remove, repair, or replace the broken step on the small climbing structure and tricycle.
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Based on observation, outdoor play equipment was not safe to use as described in LIC 9099. This poses a potential risk to the health, safety, or personal rights of the children in care.
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Type B
10/22/2025
Section Cited
CCR
101161(a)
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(a)A licensee shall not operate a child care center beyond the conditions and limitations specified on the license... This requirement was not met as evidenced by:
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Licensee is to provide a written statement on how they plan to stay within the limitations outlined on their license.
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Based on information obtained through interviews, it was revealed that a children over the age of 6 and under the age of 2 were present at the day care during operating hours this poses a potential risk to the health, safety, or personal rights of the children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Luisa Gavoutian
LICENSING EVALUATOR NAME: Christopher Burnias
LICENSING EVALUATOR SIGNATURE:

DATE: 10/08/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/08/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4