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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 155601071
Report Date: 05/18/2026
Date Signed: 05/18/2026 11:17:33 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/23/2026 and conducted by Evaluator Xona Xayavong
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20260323082718
FACILITY NAME:GREENFIELD COUNTRY PRESCHOOLFACILITY NUMBER:
155601071
ADMINISTRATOR:MYERS, TRACYFACILITY TYPE:
860
ADDRESS:7690 S UNION AVETELEPHONE:
(661) 834-8184
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93307
CAPACITY:124CENSUS: 75DATE:
05/18/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Director Traci MyersTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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1. Staff left day care children unattended.
2. Staff did not notify day care child's authorized representative of injuries.
3. Staff did not document injuries on day care child's record.
INVESTIGATION FINDINGS:
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On May 18, 2026, Licensing Program Analyst (LPA) Xona Xayavong conducted an unannounced complaint inspection. LPA met with Director Traci Myers. LPA toured the facility inside and outside, and a census was taken. LPA explained that the purpose of the inspection was to deliver findings.

During the complaint investigation, Licensing Program Analyst (LPA) Xona Xayavong and Licensing Program Manager (LPM) Cynthia Brannon conducted an unannounced inspection at the facility on 03/25/2026, and LPA Xayavong conducted a solo unannounced complaint inspection on 04/28/2026. As part of the investigation, LPA interviewed staff, parents, and day care children, reviewed children’s records, obtained relevant documentation, and conducted observations of the facility.

During the course of the inspection, LPA and LPM observed that on March 25, 2026, at approximately 4:40 p.m., school age children were pushing a cart with a water dispenser through the entry door. (Continue on LIC 9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Xona Xayavong
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 57-CC-20260323082718
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: GREENFIELD COUNTRY PRESCHOOL
FACILITY NUMBER: 155601071
VISIT DATE: 05/18/2026
NARRATIVE
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As the children walked through the door, LPA and LPM observed Staff #1 (S1) entering the facility after the children. LPA and LPM did not observe staff positioned near the school age children to provide visual supervision as they entered the facility. Furthermore, the interviews reflect staff leave school age children without the required adult supervision. Based on the observation and interviews, the preponderance of evidence has been met that staff left day care children unattended; therefore, the above allegation is found to be SUBSTANTIATED.

Based on the interviews conducted, staff interviews on March 25, 2026, revealed that staff occasionally do not notify parents of injuries. Based on the interviews, the preponderance of evidence has been met that staff did not notify a day care child’s authorized representative of injuries; therefore, the above allegation is found to be SUBSTANTIATED.

Based on record reviews and interviews conducted, LPA observed Brightwheel activity logs for four day care children from October 28, 2025, to April 28, 2026, with only one incident reported. Interviews reflect reported injuries occurring at the facility. However, only one incident entry appeared in the Brightwheel activity log. Based on the records reviewed and interviews conducted, the preponderance of evidence has been met that staff did not document injuries on a day care child’s record; therefore, the above allegation is SUBSTANTIATED.

Exit interview conducted and report was reviewed with Director Traci Myers. Appeal rights were provided. Per Title 22, Division 12, Chapter 1 of the California Code of Regulations, the following (2) Type B deficiencies are being cited: (see next page LIC 9099-D). This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Xona Xayavong
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/23/2026 and conducted by Evaluator Xona Xayavong
PUBLIC
COMPLAINT CONTROL NUMBER: 57-CC-20260323082718

FACILITY NAME:GREENFIELD COUNTRY PRESCHOOLFACILITY NUMBER:
155601071
ADMINISTRATOR:MYERS, TRACYFACILITY TYPE:
860
ADDRESS:7690 S UNION AVETELEPHONE:
(661) 834-8184
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93307
CAPACITY:124CENSUS: 75DATE:
05/18/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Director Traci MyersTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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1. Staff did not prevent altercation between day care children.
2. Staff did not administer first aid to day care child.
INVESTIGATION FINDINGS:
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On May 18, 2026, Licensing Program Analyst (LPA) Xona Xayavong conducted an unannounced complaint inspection. LPA met with Director Traci Myers. LPA toured the facility inside and outside, and a census was taken. LPA explained that the purpose of the inspection was to deliver findings.

During the complaint investigation, Licensing Program Analyst (LPA) Xona Xayavong and Licensing Program Manager (LPM) Cynthia Brannon conducted an unannounced inspection at the facility on 03/25/2026, and LPA Xayavong conducted a solo unannounced complaint inspection on 04/28/2026. As part of the investigation, LPA interviewed staff, parents, and day care children, reviewed children’s records, obtained relevant documentation, and conducted observations of the facility.

(Continue on LIC 9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Xona Xayavong
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 57-CC-20260323082718
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710
FACILITY NAME: GREENFIELD COUNTRY PRESCHOOL
FACILITY NUMBER: 155601071
VISIT DATE: 05/18/2026
NARRATIVE
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Based on the interviews conducted, interviewees did not reveal concerns regarding staff failing to prevent altercations between day care children. Interviewees revealed that staff redirect children, intervene during conflicts, remind children to share, and de-escalate situations. Although the allegation may have happened or is valid, LPA was unable to gather sufficient evidence to determine that staff did not prevent altercations between day care children. There is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

Based on the interviews conducted, interviewees did not reveal concerns regarding staff failing to administer first aid to day care children. Interviewees provided positive statements and examples of staff assisting children when injuries occur. Although the allegation may have happened or is valid, LPA was unable to gather sufficient evidence to determine that staff did not administer first aid. There is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Director Traci Myers. Appeal rights were provided. Per Title 22, Division 12, Chapter 1 of the California Code of Regulations, no deficiencies were cited. This report shall be made available to the public upon request. LIC 9213 Notice of Site Visit is provided and required to be posted for 30 days.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Xona Xayavong
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 57-CC-20260323082718
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO SOUTH CC RO, 1310 E. SHAW AVE,
FRESNO, CA 93710

FACILITY NAME: GREENFIELD COUNTRY PRESCHOOL
FACILITY NUMBER: 155601071
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/01/2026
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision… (a) The licensee shall provide care and supervision as necessary to meet the children's needs…(1) No child(ren) shall be left without the supervision of a teacher at any time…Supervision shall include visual observation. This requirement was not met as evidenced by:
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Per Director Traci Myers, licensee will provide a copy of detailed responsibility for providing care and supervision training agenda and attendance. Licensee will provide written protocol to implement increased supervision
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Based on the observation, LPA and LPM observed day care children without visual supervision of staff, which poses a potential risk to the health, safety, and personal rights of children in care.
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and monitoring of staff interactions with children to ensure compliance. Documentation will be received by Fresno South Child Care Regional Office no later than June 1, 2026.
Type B
06/01/2026
Section Cited
CCR
101226.3(b)
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Observation of the Child (b) Any unusual behavior, any injury or signs of illness requiring assessment and/or administration of first aid by staff shall be reported to the child's authorized representative and recorded in the child's record. This requirement was not met as evidenced by:
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Per Director Traci Myers, licensee will provide a copy of detailed reporting requirements and documentation for record keeping training agenda and attendance. Documentation will be received by Fresno South Child Care Regional Office no later than June 1, 2026.
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Based on the record review and interviews, it was revealed that staff did not notify a day care child’s authorized representative of injuries and did not document injuries in the child’s record, which poses a potential risk to the health, safety, and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Cynthia Brannon
LICENSING EVALUATOR NAME: Xona Xayavong
LICENSING EVALUATOR SIGNATURE:

DATE: 05/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/18/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5