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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 015700445
Report Date: 11/07/2024
Date Signed: 11/07/2024 03:10:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2024 and conducted by Evaluator April Wright
COMPLAINT CONTROL NUMBER: 52-CC-20240916131849
FACILITY NAME:PORTER, SUGARFACILITY NUMBER:
015700445
ADMINISTRATOR:PORTER, SUGARFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(408) 685-8739
CITY:FREMONTSTATE: CAZIP CODE:
94555
CAPACITY:14CENSUS: 8DATE:
11/07/2024
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Sugar PorterTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights - Licensee’s daughter told child to pull her pants down and to open her butt
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On November 7th, 2024, at approximately 1:45pm, Licensing Program Analyst (LPA) April Wright met Licensee Sugar Porter for an unannounced complaint inspection. The purpose of the inspection is provide the complaint investigation findings. Present during the inspection were eight (8) children (2 infants/6 preschool age) and the licensee fingerprint cleared fiancee. A health and safety inspection was conducted by the LPA.

A complaint was filed against the Licensees Family Child Care Home (FCCH) license on 9/16/2024 and investigated by Community Care Licensing Department (CCLD) Investigations Bureau (IB).Based on the investigator’s record review, observations and interviews which were conducted, it cannot be proven or disproved that Licensee's child engaged in inappropriate interactions with the daycare children. The complaint was returned to CCLD regional office (RO) for further investigation. LPA conducted parent interviews with a random sample of parent's. LPA reviewed all documentation that was obtained and received during the investigation and from CCLD Investigations Bureau.
See LIC 9099c for continuance.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2024 and conducted by Evaluator April Wright
COMPLAINT CONTROL NUMBER: 52-CC-20240916131849

FACILITY NAME:PORTER, SUGARFACILITY NUMBER:
015700445
ADMINISTRATOR:PORTER, SUGARFACILITY TYPE:
810
ADDRESS:5123 AMBERWOOD DRTELEPHONE:
(408) 685-8739
CITY:FREMONTSTATE: CAZIP CODE:
94555
CAPACITY:14CENSUS: 8DATE:
11/07/2024
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Sugar PorterTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights - Child was not fed while in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On November 7th, 2024, at approximately 1:45pm, Licensing Program Analyst (LPA) April Wright met Licensee Sugar Porter for an unannounced complaint inspection. The purpose of the inspection is provide the complaint investigation findings. Present during the inspection were eight (8) children (2 infants/6 preschool age) and the licensee fingerprint cleared fiancee. A health and safety inspection was conducted by the LPA.

A complaint was filed against the Licensee Family Child Care Home (FCCH) license on 9/16/2024 and investigated by Community Care Licensing Department (CCLD) Investigation Bureau (IB). The complaint was returned to CCLD regional office (RO) for further investigation. LPA conducted parent interviews with a random sample of parent's. LPA reviewed all documentation that was obtained and received during the investigation and from CCLD IB.

See LIC 9099c for continuance.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 52-CC-20240916131849
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: PORTER, SUGAR
FACILITY NUMBER: 015700445
VISIT DATE: 11/07/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
This agency has investigated this complaint alleging a child’s Personal Right’s were violated – Child was not fed while in care. Based on the LPA observations, record review of all documentation that was obtained and received from CCLD IB and parent interviews which were conducted. The allegation was deemed as follows.

Although the allegation may have happened or is valid, there is not a preponderance of evidence standard to prove the alleged violation did or did not occur, therefore the above allegation is found to be
UNSUBSTANTIATED.

Report was read and reviewed with licensee Sugar Porter.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2024 and conducted by Evaluator April Wright
COMPLAINT CONTROL NUMBER: 52-CC-20240916131849

FACILITY NAME:PORTER, SUGARFACILITY NUMBER:
015700445
ADMINISTRATOR:PORTER, SUGARFACILITY TYPE:
810
ADDRESS:5123 AMBERWOOD DRTELEPHONE:
(408) 685-8739
CITY:FREMONTSTATE: CAZIP CODE:
94555
CAPACITY:14CENSUS: 8DATE:
11/07/2024
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Sugar PorterTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights - Children are made to fight each other
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On November 7th, 2024, at approximately 1:45pm, Licensing Program Analyst (LPA) April Wright met Licensee Sugar Porter for an unannounced complaint inspection. The purpose of the inspection is provide the complaint investigation findings. Present during the inspection were eight (8) children (2 infants/6 preschool age) and the licensee fingerprint cleared fiancee. A health and safety inspection was conducted by the LPA.

A complaint was filed against the Licensee Family Child Care Home (FCCH) license on 9/16/2024 and investigated by Community Care Licensing Department (CCLD) Investigation Bureau (IB). The complaint was returned to CCLD regional office (RO) for further investigation. LPA conducted parent interviews with a random sample of parents. LPA reviewed all documentation that was obtained/received during the investigation and from CCLD IB.

See LIC 9099c for continuance.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 52-CC-20240916131849
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: PORTER, SUGAR
FACILITY NUMBER: 015700445
VISIT DATE: 11/07/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
This agency has investigated this complaint alleging a child’s Personal Right’s were violated – Children are made to fight each other. Based on the LPA observations, record review of all documentation that was obtained and received from CCLD IB and parent interviews which were conducted. The allegation was deemed as follows.

Although the allegation may have happened or is valid, there is not a preponderance of evidence standard to prove the alleged violation did or did not occur, therefore the above allegation is found to be
UNSUBSTANTIATED.

Report was read and reviewed with licensee Sugar Porter.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 52-CC-20240916131849
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: PORTER, SUGAR
FACILITY NUMBER: 015700445
VISIT DATE: 11/07/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
This agency has investigated this complaint alleging a child’s Personal Right’s were violated – Licensee’s daughter told child to pull her pants down and to open her butt. Based on the LPA observations, record review of all documentation that was obtained and received from CCLD IB and parent interviews which were conducted. The allegation was deemed as follows.

Although the allegation may have happened or is valid, there is not a preponderance of evidence standard to prove the alleged violation did or did not occur, therefore the above allegation is found to be
UNSUBSTANTIATED.

Report was read and reviewed with licensee Sugar Porter.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 6