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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157200413
Report Date: 01/29/2025
Date Signed: 02/04/2025 09:02:33 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2025 and conducted by Evaluator Sarah Hurt
COMPLAINT CONTROL NUMBER: 24-AS-20250123152215
FACILITY NAME:RIVERSIDE RANCH, ASC TREATMENT GROUPFACILITY NUMBER:
157200413
ADMINISTRATOR:VARGAS, LAURAFACILITY TYPE:
735
ADDRESS:18200 HIGHWAY 178TELEPHONE:
(661) 871-9697
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93306
CAPACITY:51CENSUS: 49DATE:
01/29/2025
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Assistant Administrator, Brian NelsonTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Staff are not addressing a bedbug infestation
Staff do not keep the facility clean and sanitary
Insufficient staffing to meet resident needs
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to conduct an investigation on the allegations listed above . LPA met with facility Assistant Administrator Brian Nelson, and explained the purpose of today's visit.


Regarding the allegation staff are not addressing a bedbug infestation. Administrator provided several invoices documenting local pest control has come to the facility to address the bed bug situation including on 01/13/2025, 01/15/2025, and 01/24/2025.Administrator stated local pest control has come to the facility on more occasions but they did not charge so therefore did not provide written invoice. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20250123152215
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO ASC, 1314 E SHAW AVE
FRESNO, CA 93710
FACILITY NAME: RIVERSIDE RANCH, ASC TREATMENT GROUP
FACILITY NUMBER: 157200413
VISIT DATE: 01/29/2025
NARRATIVE
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Regarding the allegation Staff do not keep the facility clean and sanitary. LPA Hurt toured the facility and observed several areas where cleaning supplies are locked away from residents but are accessible to staff. LPA Hurt observed cleaning supplies in the medication room, in an upstairs locked cabinet area, and in a locked area in the garden house. LPA Hurt spoke with Staff 1 who stated they are aware of the location of cleaning supples if needed. Staff 2 stated they are also aware of the location of cleaning supplies and can provide to staff if needed. The facility has four full time housekeepers Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Regarding the allegation Insufficient staffing to meet resident needs. Administrator stated in the mornings, they have between 5 and 7 direct support staff, and averaging 6 to 7 in mornings that includes call offs and any late arrivals. Administrator stated there is usually between 6 to 7 staff at the facility during PM shift, and overnight they usually have 5 staff. The facility has four full time housekeepers. The facility has three administration staff that can assist with direct care if needed. The facility has a full time nurse, full time nurses assistant that are also cross trained to assist with direct client care if needed. The facility has a full time behavioral therapist. The facility has no clients that need assistance with bathing, dressing, and feeding. The facility clients are all independent and ambulatory.Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies are cited Per Title 22 Regulations.

Exit interview conducted with Assistant Administrator, Brian Nelson, and a copy of this report provided.
SUPERVISORS NAME: Brenda Chan
LICENSING EVALUATOR NAME: Sarah Hurt
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2