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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157201145
Report Date: 09/20/2021
Date Signed: 09/21/2021 08:34:04 AM



STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2020 and conducted by Evaluator Malia Thao
PUBLIC
COMPLAINT CONTROL NUMBER: 24-AS-20201023113231
FACILITY NAME:WHISPERING PINESFACILITY NUMBER:
157201145
ADMINISTRATOR:DATINGUINOO, LUZMINDAFACILITY TYPE:
740
ADDRESS:5711 HESKETH DRIVETELEPHONE:
(661) 861-1779
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93309
CAPACITY:6CENSUS: 5DATE:
09/20/2021
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Luzminda "Luz" Datinguinoo, Licensee/AdministratorTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Facility has an aggressive dog in facility.
Facility is allowing dog to urinate and defecate inside the facility.
INVESTIGATION FINDINGS:
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On 9/20/21 at 8:50 AM, Licensing Program Analyst (LPA) Malia Thao arrived unannounced to deliver the findings. LPA met with Licensee (LIC) Luz Datinguinoo and was granted entry.

During the course of the investigation, LPA made observations and conducted interviews. Based on observations and interviews, LPA found that the LIC's dog is aggressive and poses an immediate threat to the health and safety of residents, staff, and visitors; and that dog urinates and defecates inside the facility on a puppy pad. The above allegations are substantiated.

Deficiencies are being cited based on LPA observations, interviews conducted, and records review in accordance with the California Code of Regulations, Title 22, see LIC9099D.

Exit interview conducted. A copy of this report and appeal rights were discussed and emailed to Licensee Luz Datinguinoo with "Read receipt" to confirm receipt of this report.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Andy XiongTELEPHONE: (559) 650-7904
LICENSING EVALUATOR NAME: Malia ThaoTELEPHONE: (559) 650-7931
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2020 and conducted by Evaluator Malia Thao
PUBLIC
COMPLAINT CONTROL NUMBER: 24-AS-20201023113231

FACILITY NAME:WHISPERING PINESFACILITY NUMBER:
157201145
ADMINISTRATOR:DATINGUINOO, LUZMINDAFACILITY TYPE:
740
ADDRESS:5711 HESKETH DRIVETELEPHONE:
(661) 861-1779
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93309
CAPACITY:6CENSUS: 5DATE:
09/20/2021
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Luzminda "Luz" Datinguinoo, Licensee/AdministratorTIME COMPLETED:
10:30 AM
ALLEGATION(S):
1
2
3
4
5
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7
8
9
Facility lock door to the facility.
Facility is not allowing resident to leave facility with family.
INVESTIGATION FINDINGS:
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On 9/20/21 at 8:50 AM, Licensing Program Analyst (LPA) Malia Thao arrived unannounced to deliver the findings. LPA met with Licensee (LIC) Luz Datinguinoo and was granted entry.

During the course of the investigation, LPA made observations, conducted interviews, and reviewed records. Based on observations, interviews, and record reviews, LPA found that the LIC was locking the garage door, which is not a fire exit according to fire escape plan, and facility was following the current public health guidance in relation to visitation when the complaint was alleged. The above allegations are unsubstantiated.

Exit interview conducted. A copy of this report was discussed and emailed to Licensee Luz Datinguinoo with "Read receipt" to confirm receipt of this report.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Andy XiongTELEPHONE: (559) 650-7904
LICENSING EVALUATOR NAME: Malia ThaoTELEPHONE: (559) 650-7931
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 24-AS-20201023113231
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: WHISPERING PINES
FACILITY NUMBER: 157201145
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/20/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/21/2021
Section Cited
CCR
87303(a)
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87303 Maintenance and Operation (a) The facility shall be clean, safe, sanitary and in good repair at all times. Maintenance shall include provision of maintenance services and procedures for the safety and well-being of residents, employees and visitors.

This requirement is not met as evidenced by:
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Licensee Luz Datinuinoo states she will remove dog and puppy pads for dog from the facility by POC due date.
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LPA observed and found that LIC's dog is aggressive and poses an immediate threat to the health and safety of residents, staff, and visitors; and that the dog urinates and defecates inside the facility on a puppy pad. This poses an immediate health, safety, and personal rights risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Andy XiongTELEPHONE: (559) 650-7904
LICENSING EVALUATOR NAME: Malia ThaoTELEPHONE: (559) 650-7931
LICENSING EVALUATOR SIGNATURE:

DATE: 09/20/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/20/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 3