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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157201351
Report Date: 12/20/2025
Date Signed: 12/20/2025 09:25:04 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/07/2025 and conducted by Evaluator Shawna Doucette
COMPLAINT CONTROL NUMBER: 24-AS-20251107152317
FACILITY NAME:HOLDEN WAY HOMEFACILITY NUMBER:
157201351
ADMINISTRATOR:ROMERO, EDWARDFACILITY TYPE:
735
ADDRESS:2201 HOLDEN WAYTELEPHONE:
(661) 832-3006
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93304
CAPACITY:6CENSUS: 5DATE:
12/20/2025
UNANNOUNCEDTIME BEGAN:
09:02 AM
MET WITH: Staff Leanor AguilarTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Staff spoke inappropriately towards a client
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPA) Shawna Doucette arrived at the facility unannounced to deliver findings for a complaint investigation. LPA met with Staff Leanor Aguilar. Staff contacted Administrator Cheryl McCraw who gave permission for Staff Leanor Aguilar to sign for this report.

LPA interviewed staff, clients and witnesses.

Interviews revealed staff spoke inappropriately to C1 in front of others.

Based on interviews, regarding the allegation Staff spoke inappropriately towards a client the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED

A copy of this report with appeal rights and plans of corrections were provided. Civil Penalty was issued for repeat violation.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Shawna Doucette
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20251107152317
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: HOLDEN WAY HOME
FACILITY NUMBER: 157201351
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/20/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
12/21/2025
Section Cited
CCR
80072(a)(1)
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80072 Personal Rights (a) Except for children’s residential facilities, each client shall have personal rights which include, but are not limited to, the following:(1) To be accorded dignity in his/her personal relationships with staff and other person
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Licensee agrees to conduct a staff training on personal rights. Licensee agrees to submit training date scheduled and agenda by POC due date 12/21/25.
Civil Penalty was issued for repeat violation.
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This requirement was not met as evidenced by: Licensee did not ensure clients were accorded dignity in his/her personal relationships with staff and other persons in by S1 speaking inappropriately to C1 in front of others, which poses an immediate healhth safety and or personal rights risk to residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Alexandria Walton
LICENSING EVALUATOR NAME: Shawna Doucette
LICENSING EVALUATOR SIGNATURE:

DATE: 12/20/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/20/2025
LIC9099 (FAS) - (06/04)
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