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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157202473
Report Date: 01/16/2025
Date Signed: 01/16/2025 03:30:57 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2025 and conducted by Evaluator Shawna Doucette
COMPLAINT CONTROL NUMBER: 24-AS-20250109133809
FACILITY NAME:HARTNETTFACILITY NUMBER:
157202473
ADMINISTRATOR:CRANDELL, ROBERTFACILITY TYPE:
735
ADDRESS:5009 HARTNETT COURTTELEPHONE:
(661) 396-0465
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93306
CAPACITY:4CENSUS: 3DATE:
01/16/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Administrator DinaFay Crandel and Administrator Robert CrandelllTIME COMPLETED:
11:15 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff spoke inappropriately to client in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Shawna Doucette (LPA) conducted a visit to commence a complaint investigation. LPA contacted the Administrator DinaFay Crandell via telephone who responded to the facility to assist with the visit. LPA met with the Administrator DinaFay Crandel and Administrator Robert Crandelll and explained the purpose of the visit.

LPA obtained copies of R1's admissions agreement and IPP. LPA interviewed staff and resident. LPA interviewed Kern Regional Service Coordinator.

Based on interviews and records review, it is undetermined if staff spoke inappropriately to R1.

Based on interviews, Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
A copy of this report was provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sergiy Pidgirny
LICENSING EVALUATOR NAME: Shawna Doucette
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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