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13 | On 09/19/25, Licensing Program Analyst (LPA) M. Medina conducted an unannounced subsequent complaint visit to deliver findings. LPA introduced self, stated purpose of visit, and allowed entrance by House Manager, Pamela Carter.
This department investigated the above allegation, during the investigation, facility was toured, interviews
conducted and records reviewed. Based on information gathered during interviews and incident reports received by department, there was a delay in R1 receiving follow up medical treatment as ordered by physician on 6/18/25. On 6/19/25, R1 had a fall resulting in a head injury, 911 was not called. R1 was transported to ER several hours later by staff for treatment and was hospitalized.
Based on interviews and records review, and per California Code of Regulations, Title 22, Division 6, the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. Deficiencies are being cited on the attached 9099-D. If not corrected, this poses an immediate risk to the Health Safety and/or personal rights of residents in care. An immediate civil penalty in the amount of $500 is being assessed for care and supervision. Issuance of additional civil penalties, if any, are pending and currently under review.
Exit interview conducted with House Manger, Pamela Carter. A copy of this report and appeal rights were discussed and provided for facility records. A plan of correction developed and reviewed with LPA.
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