157203395-9-1-2020-24-AS-MHON-BT3MTT-20200902095402

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 157203395
Report Date: 09/01/2020
Date Signed: 09/01/2020 07:51:25 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2020 and conducted by Evaluator Mary Garcia

COMPLAINT CONTROL NUMBER: 24-AS-20200407081723

FACILITY NAME:	BROOKDALE RIVERWALK		FACILITY NUMBER:	157203395
ADMINISTRATOR:	WEBSTER, REG		FACILITY TYPE:	741
ADDRESS:	350 CALLOWAY DR		TELEPHONE:	(661) 587-0221
CITY:	BAKERSFIELD	STATE: CA	ZIP CODE:	93312
CAPACITY:	376	CENSUS:	DATE:	09/01/2020
		UNANNOUNCED	TIME BEGAN:	01:59 PM
MET WITH:	Reg Webster		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff does not ensure residents receive meals.

INVESTIGATION FINDINGS:

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On 9/1/2020 Licensing Program Analyst (LPA) M. Garcia conducted a tele-inspection (due to COVID 19 pre-cautionary measures) to deliver findings on the above complaint. LPA contacted facility Administrator, Reg Webster via telephone to disclose the findings of the allegation.

During the course of the investigation documents were reviewed and interviews were conducted. There is insufficient evidence to prove that the allegation did or did not occur, therefore the allegation is found to be UNSUBSTANTIATED.

An Exit Interview conducted with Adminitrator and a copy of this report via email with an electronic email read receipt confirms receipt of these documents.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Melinda Hoffmann	TELEPHONE: (559) 650-7914
LICENSING EVALUATOR NAME: Mary Garcia	TELEPHONE: (559) 365-9009
LICENSING EVALUATOR SIGNATURE:	DATE: 09/01/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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