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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157203395
Report Date: 08/06/2025
Date Signed: 08/06/2025 05:09:59 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2025 and conducted by Evaluator Melinda Medina
PUBLIC
COMPLAINT CONTROL NUMBER: 24-AS-20250730140347
FACILITY NAME:BROOKDALE RIVERWALKFACILITY NUMBER:
157203395
ADMINISTRATOR:TOOMER, JEFFREYFACILITY TYPE:
741
ADDRESS:350 CALLOWAY DRTELEPHONE:
(661) 587-0221
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93312
CAPACITY:376CENSUS: 246DATE:
08/06/2025
UNANNOUNCEDTIME BEGAN:
03:16 PM
MET WITH:Jeffrey ToomerTIME COMPLETED:
05:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff does not ensure medications are dispensed to residents in a timely manner
Staff do not ensure medications are properly managed for residents in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 8/06/25, Licensing Program Analyst (LPAs) M. Medina and J. Duarte arrived to conduct an initial 10-day complaint visit. LPAs stated purpose of visit and met with Jeffrey Toomer, Administrator/Executive Director and Martha Fernandez, Health & Wellness Director to conduct visit.

LPAs conducted facility tour, conducted interviews, and gathered documentation during complaint visit. This department had insufficient information regarding the allegations listed above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or disprove that the allegations occurred therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted. A copy of this report will be provided to Executive Director via e-mail due to technical difficulties.

No deficiencies issued during this complaint visit .
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sergiy Pidgirny
LICENSING EVALUATOR NAME: Melinda Medina
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2025 and conducted by Evaluator Melinda Medina
PUBLIC
COMPLAINT CONTROL NUMBER: 24-AS-20250730140347

FACILITY NAME:BROOKDALE RIVERWALKFACILITY NUMBER:
157203395
ADMINISTRATOR:TOOMER, JEFFREYFACILITY TYPE:
741
ADDRESS:350 CALLOWAY DRTELEPHONE:
(661) 587-0221
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93312
CAPACITY:376CENSUS: 246DATE:
08/06/2025
UNANNOUNCEDTIME BEGAN:
03:16 PM
MET WITH:Jeffrey ToomerTIME COMPLETED:
05:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not ensure the facility is kept free of pests at all times for residents in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 8/06/25, Licensing Program Analyst (LPAs) M. Medina and J. Duarte arrived to conduct an initial 10-day complaint visit. LPAs stated purpose of visit and met with Jeffrey Toomer, Administrator/Executive Director and Martha Fernandez, Health & Wellness Director to conduct visit.

LPAs conducted facility tour, conducted interviews, and gathered documentation during complaint visit. During the interviews it was confirmed by service receipts that facility has monthly pest control services and as needed services for prevention and maintenance. On 7/29/25 when facility was advised of pests in resident apartment, the pest control company was notified and rendered services on 7/30/25.

This Department has found that the above allegations are UNFOUNDED, meaning they were false, could not have happened, and/or were without reasonable basis. We have therefore dismissed the complaint.

Exit interview conducted. A copy of this report will be provided to Executive Director via e-mail due to technical difficulties.

No deficiencies issued during this complaint visit.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Sergiy Pidgirny
LICENSING EVALUATOR NAME: Melinda Medina
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 2