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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157203395
Report Date: 09/10/2025
Date Signed: 09/10/2025 03:37:00 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2025 and conducted by Evaluator Melinda Medina
PUBLIC
COMPLAINT CONTROL NUMBER: 24-AS-20250521115419
FACILITY NAME:BROOKDALE RIVERWALKFACILITY NUMBER:
157203395
ADMINISTRATOR:TOOMER, JEFFREYFACILITY TYPE:
741
ADDRESS:350 CALLOWAY DRTELEPHONE:
(661) 587-0221
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93312
CAPACITY:376CENSUS: 248DATE:
09/10/2025
UNANNOUNCEDTIME BEGAN:
10:05 AM
MET WITH:Jeffrey ToomerTIME COMPLETED:
01:55 PM
ALLEGATION(S):
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Facility staff did not properly dispose of resident's medications upon termination of services
Facility staff did not dispense medications to residents as prescribed
INVESTIGATION FINDINGS:
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On 09/10/25, Licensing Program Analyst (LPA) M. Medina conducted an unannounced subsequent complaint visit. LPA introduced self, stated purpose of visit, and allowed entrance. LPA met with Executive Director (ED)/Administrator (ADM), Jeffrey Toomer to conduct visit.

This department investigated the above allegation, during the investigation, facility was toured, interviews
conducted and records reviewed. Based on information gathered during interviews and incident report received by department on 5/23/2025, R1 was administered medication belonging to both R2 and R3. R1 and R2 were current residents and R3 last resided at facility on 3/30/25 and medication was still at facility as of date of complaint.

The preponderance of evidence standard has been met, therefore the allegations of facility staff did not properly dispose of resident's medication upon termination of services and facility staff did not dispense medications to residents as prescribed are found to be SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 6, Chapter 8, deficiencies are being cited on the attached 9099-D.

Exit interview conducted with Executive Director. A copy of this report and appeal rights provided for facility records.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sergiy Pidgirny
LICENSING EVALUATOR NAME: Melinda Medina
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2025 and conducted by Evaluator Melinda Medina
PUBLIC
COMPLAINT CONTROL NUMBER: 24-AS-20250521115419

FACILITY NAME:BROOKDALE RIVERWALKFACILITY NUMBER:
157203395
ADMINISTRATOR:TOOMER, JEFFREYFACILITY TYPE:
741
ADDRESS:350 CALLOWAY DRTELEPHONE:
(661) 587-0221
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93312
CAPACITY:376CENSUS: 248DATE:
09/10/2025
UNANNOUNCEDTIME BEGAN:
10:05 AM
MET WITH:Jeffrey ToomerTIME COMPLETED:
01:55 PM
ALLEGATION(S):
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2
3
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9
Resident sustained a fracture in care due to staff negligence
Facility staff did not ensure facility was maintained in good repair
Facility staff falsified resident records
Facility staff handled residents in a rough manner
Facility staff did not ensure passageway through resident's room was maintained free from obstruction
Facility staff used full bedrails for residents without approval
INVESTIGATION FINDINGS:
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On 09/10/2025, Licensing Program Analyst (LPA) M. Medina conducted an unannounced subsequent complaint visit. LPA introduced self, stated purpose of visit, and allowed entrance. LPA met with Executive Director (ED)/Administrator (ADM), Jeffrey Toomer to conduct visit.

During complaint investigation, LPA toured facility, reviewed resident files, and conducted interviews. This department had insufficient information regarding the allegations listed above. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or disprove that the allegations occurred therefore the allegations are UNSUBSTANTIATED.

No deficiencies issued during this complaint visit .

Exit interview conducted with Executive Director. A copy of this report provided for facility records.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sergiy Pidgirny
LICENSING EVALUATOR NAME: Melinda Medina
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 24-AS-20250521115419
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: BROOKDALE RIVERWALK
FACILITY NUMBER: 157203395
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/10/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/26/2025
Section Cited
CCR
87465(i)
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Prescription medications which are not taken with the resident upon termination of services, not returned to the issuing pharmacy, nor retained in the facility as ordered by the resident’s physician and documented in the resident’s record nor disposed of according to the hospice’s established procedures or which are otherwise to be disposed of shall be destroyed in the facility by the facility administrator and one other adult who is not a resident. Both shall sign a record, to be retained for at least three years, which lists the following:
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Executive Director to provide copies of destruction records for R3 to department by plan of correction due date.
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**This was not met as evidenced by R3 last resided in facility on 3/30/25 and medication was still on site and had not been destroyed as of 5/21/25 when complaint was filed..
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Type B
09/26/2025
Section Cited
CCR
87464(f)(1)
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(f) Basic services shall at a minimum include: (1)Care and supervision as defined in Section 87101(c)(3) and Health and Safety Code section 1569.2(c) provides: (c) "Care and supervision" means the facility assumes responsibility for, or provides or promises to provide in
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Staff involved in incident were terminated on 5/26/25 & 5/30/25 and additional staff training provided regarding medication management.

Executive Director to provide copies of training records to department by plan of correction due date.
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the future, ongoing assistance with activities of daily living without which the resident’s physical health, mental health, safety, or welfare would be endangered. Assistance includes assistance with taking medications, money management, or personal care. **This was not met as evidenced by R1 R1 was administered medication belonging to both R2 and R3.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sergiy Pidgirny
LICENSING EVALUATOR NAME: Melinda Medina
LICENSING EVALUATOR SIGNATURE:

DATE: 09/10/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/10/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3