157203395-10-11-2023-24-AS-MHON-CX8Q65-20231103115258

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 157203395
Report Date: 10/11/2023
Date Signed: 10/11/2023 01:17:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/21/2023 and conducted by Evaluator Melinda Medina

PUBLIC

COMPLAINT CONTROL NUMBER: 24-AS-20230921081034

FACILITY NAME:	BROOKDALE RIVERWALK		FACILITY NUMBER:	157203395
ADMINISTRATOR:	DEVINE,DANIEL		FACILITY TYPE:	741
ADDRESS:	350 CALLOWAY DR		TELEPHONE:	(661) 587-0221
CITY:	BAKERSFIELD	STATE: CA	ZIP CODE:	93312
CAPACITY:	376	CENSUS: 236	DATE:	10/11/2023
		UNANNOUNCED	TIME BEGAN:	11:12 AM
MET WITH:	Jeff Toomer		TIME COMPLETED:	01:19 PM

ALLEGATION(S):

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Staff did not prevent residents from falling while in care
Staff did not meet residents' hygiene needs
Staff did not adequately supervise residents resulting in residents wandering out of the facility

INVESTIGATION FINDINGS:

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On 10/11/23, Licensing Program Analyst (LPA) M. Medina conducted a subsequent unannounced 10-day complaint visit. LPA met with Jeffrey Toomer, Executive Director and stated purpose of visit.

LPA gathered additional information and delivered findings during visit. During the course of the investigation, the department conducted a facility tour, interviews and reviewed facility records. During review of records, LPA observed that staffing is adequate for residents in care, all exits to exterior of building are delayed egress, alarmed, and have keyless entry. Shower schedules reviewed, and all refusals by residents for showers are documented in resident files.

Based on interviews and record review the allegations listed are UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

No deficiencies issued.

Exit interview conducted. A copy of this report provided for facility records.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Melinda Hoffmann	TELEPHONE: (559) 341-3247
LICENSING EVALUATOR NAME: Melinda Medina	TELEPHONE: (559) 410-5914
LICENSING EVALUATOR SIGNATURE:	DATE: 10/11/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/11/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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