157203395-4-24-2026-24-AS-SPIY-DTKQ42-20260428114938

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 157203395
Report Date: 04/24/2026
Date Signed: 04/24/2026 03:29:43 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/01/2025 and conducted by Evaluator Melinda Medina

PUBLIC

COMPLAINT CONTROL NUMBER: 24-AS-20251001143030

FACILITY NAME:	BROOKDALE RIVERWALK		FACILITY NUMBER:	157203395
ADMINISTRATOR:	TOOMER, JEFFREY		FACILITY TYPE:	741
ADDRESS:	350 CALLOWAY DR		TELEPHONE:	(661) 587-0221
CITY:	BAKERSFIELD	STATE: CA	ZIP CODE:	93312
CAPACITY:	0	CENSUS: 264	DATE:	04/24/2026
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Jeffrey Toomer, Executive Director Silvia Martinez, Resident Services Director		TIME COMPLETED:	03:35 PM

ALLEGATION(S):

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Staff did not follow physicians orders
Staff did not answer residents calls for assistance
Staff did not assist resident into bed
Staff did not give resident showers
Staff did not inform authorized representative of resident "sore"
Staff did not properly clean residents room/linins
Staff did not assist resident to meals

INVESTIGATION FINDINGS:

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On 4/24/26, Licensing Program Analyst (LPA) M. Medina conducted an unannounced initial 10-day complaint visit. LPA stated purpose and allowed entrance into facility. LPA met with Executive Director, Jeff Toomer and Resident Services Director, Silvia Martinez.

This department has investigated the above allegations. During the course of the investigation, LPA toured the facility, conducted interviews, and reviewed documentation. The department has insufficient information regarding the above allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or disprove that the allegation occurred therefore the allegations are UNSUBSTANTIATED.

No deficiencies cited.

Exit interview conducted and a copy provided for facility records.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sergiy Pidgirny
LICENSING EVALUATOR NAME: Melinda Medina
LICENSING EVALUATOR SIGNATURE:	DATE: 04/24/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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