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13 | Licensing Program Analyst (LPA) Shawna Doucette contacted the facility to commence a complaint investigation and deliver findings. LPA conducted a visit and took COVID-19 pre-cautionary measures. LPA explained the purpose of the visit was to deliver findings to Administrator Jose Marquez.
LPA interviewed staff and was unable to determine whether or not the allegation happened at the facility.
Although the allegation Client was mistreated by staff resulting in bruises may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.
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