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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 157206659
Report Date: 07/17/2025
Date Signed: 07/17/2025 03:47:16 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/15/2025 and conducted by Evaluator Melinda Medina
PUBLIC
COMPLAINT CONTROL NUMBER: 24-AS-20250715210915
FACILITY NAME:NEW HORIZONS HOMES COMMUNITY CARE FAC.INC.#4FACILITY NUMBER:
157206659
ADMINISTRATOR:MACKEY, JOYEFACILITY TYPE:
735
ADDRESS:2008 FAIRVIEWTELEPHONE:
(661) 833-8386
CITY:BAKERSFIELDSTATE: CAZIP CODE:
93304
CAPACITY:6CENSUS: 3DATE:
07/17/2025
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Dodie Franklin
Joye Mackey		TIME COMPLETED:
04:10 PM
ALLEGATION(S):
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Staff financially abused a client while in care
INVESTIGATION FINDINGS:
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On 7/17/2025, Licensing Program Analyst (LPA) M. Medina an unannounced Complaint visit. LPA introduced self, presented identification and allowed entrance by Administrator, Joye Mackey. Administrator Dodie Franklin contacted by telephone and arrived a short time later to conduct complaint visit with LPA.

LPA conducted interviews, and obtained staff and resident files during complaint visit. During complaint investigation and information obtained during interviews, it was stated S1 asked R1 to gamble utilizing R1's personal cash app account funded R1's personal bank account. .

The preponderance of evidence standard has been met; therefore, the above allegation is found to be Substantiated. Per California Code of Regulations, Title 22, Division 6, Chapter 8, a deficiency is being cited on the attached 9099-D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sergiy Pidgirny
LICENSING EVALUATOR NAME: Melinda Medina
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 24-AS-20250715210915
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
FRESNO RO, 1314 E SHAW AVE
FRESNO, CA 93710

FACILITY NAME: NEW HORIZONS HOMES COMMUNITY CARE FAC.INC.#4
FACILITY NUMBER: 157206659
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/29/2025
Section Cited
CCR
85072(b)(7)
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Personal Rights (b) The licensee shall insure that each client is accorded the following personal rights.(7)To possess and control his/her own cash resources.

**This was not met as evidenced by S1 asked R1 to gamble utilizing R1's personal
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R1 was placed on immediately placed on Administrative effective 7/16/25 and will be terminated on 7/18/25. Administrator to submit signed termination paperwork, and copy of staff sign-in & agenda after training to be conducted on 7/25/25. Paperwork to be
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cash app account funded R1's personal bank account. .
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submitted to Fresno Regional Office by plan of correction due date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sergiy Pidgirny
LICENSING EVALUATOR NAME: Melinda Medina
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2025
LIC9099 (FAS) - (06/04)
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